Recover your ID

How to recover your ID after your identification documents have been stolen, lost or exposed in a data breach.

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Whether your ID details or physical copies have been shared in a data breach, stolen or lost, we’ve got you covered.

NSW Digital ID will soon make it easier for you to verify your identity online and in person.

NSW Digital ID benefits

Australian Citizenship certificate 

How: Contact us for help 

Why: Replacing your certificate won’t protect your personal information. Your new certificate will have the same document number and issue date.

Links and contacts

 

Australian ImmiCard

Option 1 - If your ImmiCard details are stolen or exposed in a data breach

How: Contact us for help

Why: Replacing your ImmiCard won’t protect your details. Your new card will have the same document number and issue date.

Option 2 - If your physical ImmiCard is lost or stolen

How: Call the Global Service Centre to report your card as stolen

Links and contacts

 

Australian passport 

What action should I take?

Replace or renew your Australian Passport so that it receives a new document number. This will prevent criminals from using the compromised number as proof of identity through the Document Verification Service.

Option 1: If your passport details are stolen or exposed in a data breach

You can replace or renew your passport online or at a participating Australia Post outlet.

If you are overseas, you can also contact the nearest Australian embassy, consulate, or mission.

Option 2: If your passport has been stolen

If your passport has been stolen, you are legally required to report it to the Australian Passport Office.

If you are overseas, you can also contact your nearest Australian embassy, consulate, or mission.

Links and contacts

What risks should I be aware of?

Criminals can assume your identity by using a compromised Passport to apply for goods and services in your name or to gain access to your accounts without your knowledge or consent.

Examples of some important accounts and services a criminal could use your compromised Passport to access include:

- Banking

- Purchasing and renting property

- Phone and internet services

- Utilities: water, gas and electric

- Government services and entitlements

- Lines of credit including credit cards, loans and buy now pay later services

What is the cost?

$217*

*Fees may change over time. For more information on up to date fees and concessions visit the Passport fees | Australian Passport Office webpage. 

 

Birth and marriage certificate

What: Contact us to let us know that your certificate is missing or stolen

Why: We can help put a block on it, so it can’t be used as proof of identity or to apply for credit, grants, products, or property in your name

How: You can also report your certificate as lost or stolen online with Service NSW 

Links and contacts 

 

Driver licence

What should I do if my driver licence details are stolen or exposed in a data breach?

You should replace or renew your driver licence so that it receives a new card number.  This will prevent criminals from using the compromised card number as proof of identity through the Document Verification Service. 

Read specific information regarding your state or territories renewal process and cost below.

What risks should I be aware of?

Criminals can assume your identity by using a compromised driver licence to apply for goods and services in your name or get access to your accounts without your knowledge or consent.

Examples of some important accounts and services a criminal could use your compromised driver licence to access include:

  • Banking
  • Phone and internet
  • Utilities: water, gas and electric
  • Purchasing and renting property
  • Government services and entitlements
  • Lines of credit including credit cards, loans and buy now pay later services
  • Health and medical

 

Driver licence (ACT)

If you hold a current ACT driver licence, in most cases you can renew or replace your licence online.  Follow the steps to replace your licence online.

You can also visit an Access Canberra Service Centre if you would like to visit a centre in person.

What is the cost?

$45.80* 

*Fees may change over time. For more information on up to date fees and concessions visit the Driver licences fees webpage.

Links and contacts

 

Driver licence (NSW)

If you hold an NSW driver licence, go to the replace a NSW driver licence online webpage or visit a Service NSW service centre.

What is the cost?

$32* (P1, P2 or unrestricted licences)

Pension concession holders may be entitled to a free replacement.

*Fees may change over time. For more information on up to date fees and concessions visit the Driver and rider licence fees | NSW Government webpage. 

Links and contacts

 

Driver licence (NT)

If you hold a current NT driver licence, in most cases you can renew or replace your licence online.  Follow the steps to renew your licence online.

You can also visit a Motor Vehicle Registry office if you would like to visit an office  in person.

What is the cost?

$24*

Pension concession holders may be entitled to a free replacement.

*Fees may change over time. For more information on up to date fees and concessions visit the Driver and rider licence fees webpage. 

Links and contacts

Driver licence (QLD)

To replace your card, you can either:

What is the cost?

$35* (provisional, probationary and open licences) 

*Fees may change over time. For more information on up to date fees and concessions visit the Licence fees webpage.

Links and contacts

 

Driver licence (SA)

If you hold a current South Australian driver licence, in most cases you can renew or replace your licence online.

You can also follow the steps to replace a licence in person at a Service SA centre.

What is the cost?

$20* 

*Fees may change over time. For more information on up to date fees visit the Driver licence and permit fees or the Concessions for registration and driver's licence webpages. 

Links and contacts

 

Driver licence (TAS)

If you hold a current Tasmanian driver licence, you can replace your licence in person at a Service Tasmania Centre.

You can follow the steps to renewing your licence at the Identity theft webpage. 

What is the cost?

$29.83*

Pension concession holders may be entitled to a reduced fee. 

*Fees may change over time. For more information on up to date fees and concessions visit the Driver and rider licence fees webpage. 

Links and contacts

 

Driver licence (VIC)

If your current Victorian driver licence or permit has been compromised, you can apply for a replacement licence by calling Vic Roads on 13 11 71 or by following the steps online.

What is the cost?

$26.40* (Car or motorcycle or dual)

*Fees may change over time. For more information on up to date fees and concessions visit the Driver and rider licence fees webpage. 

Links and contacts

 

Driver licence (WA)

If your driver’s licence or learner’s permit information has been compromised in a data breach, you should act quickly to protect yourself from the risk of identity fraud.

The quickest and easiest way to protect your driver’s licence information is by:

What is the cost?

$32.20*

Pension concession holders may be entitled to a reduced fee. 

*Fees may change over time. For more information on up to date fees and concessions visit the Driver and rider licence fees webpage. 

Links and contacts

 

Medicare card

What action should I take?

Replace your Medicare card to get a new expiry date and updated card number. This will prevent criminals from using the compromised card details as proof of identity through the Document Verification Service.

You can request a new card online via:

Digital Medicare cards can be ready to use straight away.

Physical Medicare card can take 3-4 weeks to arrive by post.

What risks should I be aware of?

Criminals can assume your identity by using a compromised Medicare card, along with other proof of identity documents, to apply for goods and services or to gain access to your accounts without your knowledge or consent.

Examples of some important accounts and services a criminal could use your Medicare card to access include:

  • - Banking
  • - Property
  • - Phone and internet services
  • - Utilities: water, gas and electric
  • - Government services and entitlements
  • - Lines of credit including credit cards, loans and buy now pay later services

What is the cost?

Free 

Links and contacts

 

Photo card (NSW)

What action should I take?

If your NSW Photo Card has been stolen or exposed in a data breach, we recommend you get a new card. Replace your NSW Photo Card online through your My ServiceNSW account or by visiting a ServiceNSW service centre .

Replacing your NSW Photo Card may not reduce the risk of misuse, however, you can place a restriction on your Transport for NSW account to prevent misuse relating to a Transport for NSW transaction.

It's important to note that NSW Photo Cards do not contain your Transport for NSW customer number.

What risks should I be aware of?

Criminals can assume your identity by using a compromised NSW Photo Card along with other proof of identity documents to apply for goods and services or gain access to your accounts without your knowledge or consent.

Examples of some important accounts and services a criminal could use your compromised NSW Photo Card to access include:

  • Banking
  • Phone and internet
  • Utilities: water, gas and electric
  • Rental properties
  • Government services and entitlements
  • Lines of credit including credit cards, loans and buy now pay later services
  • Health and medical 

What is the cost?

$17*

Pension concession holders may be entitled to a free replacement.

*Fees may change over time. For more information on up to date fees and concessions visit the Fees and concessions webpage. 

Links and contacts

 

Pensioner concession card

What action should I take?

Contact Services Australia Scams and Identity Theft Helpdesk on 1800 941 126 between 8am and 5pm AEST (AEDT during daylight saving months) to put additional authentication measures in place.

You can also visit a Services Australia service centre in person.

Replacing your Pensioner Concession Card won't reduce the risk of misuse as your new card will still have the same document number and issue date.

What risks should I be aware of?

Criminals can assume your identity by using a compromised Pensioner Concession Card, along with other proof of identity documents, to apply for goods and services or gain access to your accounts without your knowledge or consent.

Examples of some important accounts and services a criminal could use your compromised Pensioner Concession Card to access include:

  • Banking
  • Phone and internet
  • Utilities: water, gas and electric
  • Rental properties
  • Government services and entitlements
  • Lines of credit including credit cards, loans and buy now pay later services

What is the cost?

Free

Links and contacts

 

Seniors card (NSW)

What action should I take?

Replace your NSW Seniors Card.

Option 1: If you only have a physical seniors card, and not a digital seniors card

Replace it by upgrading to a digital card

You will still get a replacement physical card, but a digital card will give you a new expiry date and card number.

To upgrade to a digital card, apply online [NQ1] on the ServiceNSW website

Option 2: If you already have a digital seniors card

Replace it online through your MyServiceNSW account.

Select your card, then follow the prompts to ‘Replace online’

You should receive your card within 21 working days.

What risks should I be aware of?

A NSW Seniors Card is often used to prove your identity, either by physically presenting it or by entering its details online.

Criminals can assume your identity by using a compromised NSW Seniors Card to receive discounted products and services.

What is the cost?

Free 

Links and contacts

 

Student ID

This includes a tertiary, TAFE, or university photo identification card.

How: Contact us for help

Why: Replacing your student ID won’t protect your details. Your new card will have the same personal information and student number.

Links and contacts

 

Travel visa

A visa is a document used to enter, transit through, or stay in a country or territory.

How: Contact us for help

Why: Replacing your travel visa won’t protect your details. Your new document will have the same number and issue date.

Links and contacts

 

Veteran card holder

Also known as DVA white, gold and orange cards, issued by the Department of Veterans Affairs.

What action should I take?

Replacing your Veteran Card may not reduce the risk of misuse. We recommended you notify the Department of Veteran Affairs that your card has been compromised and they will provide you with further guidance.

Contact the Department of Veteran Affairs on 1800 838 372, Monday to Friday between 8am and 5pm.

What risks should I be aware of?

Criminals can assume your identity by using a compromised Veteran Card along with other proof of identity documents to apply for goods and services or gain access to your accounts without your knowledge or consent.

Examples of some important accounts and services a criminal could use your compromised Veteran Card to access include:

  • Banking
  • Phone and internet
  • Utilities: water, gas and electric
  • Rental properties
  • Government services and entitlements
  • Lines of credit including credit cards, loans and buy now pay later services
  • Health and medical

What is the cost?

Free

Links and contacts

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