Accessing healthcare with a video call

A video call can make your healthcare easier. It may be right for you if you: 

• live far from a clinic or hospital 

• have trouble getting to your appointment 

•  need to see a specialist who’s not nearby 

•  want to avoid waiting rooms 

•  feel more comfortable at home  

You might use a video call for things like follow-up appointments, mental health support, or managing ongoing conditions.

Your healthcare worker will let you know if a video call is a good option. You can still ask to see them in person if that’s what you prefer.

A video call is like a normal appointment, but it happens online. It’s used by: 

• Hospitals 

•  local clinics 

•  allied healthcare workers (like physios or dietitians) 

•  specialist doctors 

Here’s what to expect: 

1. Your healthcare worker will send you a link.
2. Click the link to start the call.
3. You can use a phone, tablet or computer.
4. Your appointment is safe and private.

Before your appointment, your healthcare worker will send you the details. 
 
You’ll need: 

•  a phone, tablet or computer with a camera and microphone 

•  internet access 

•  a quiet place where you can talk privately 

Tip: If your device is old or you have slow internet, the video might not work well. Tell your healthcare worker if this is a problem – they may offer a phone call or another option. 
 
Don’t have your own device? Some community centres, libraries or local health services may be able to help you join your call. Ask your healthcare worker what’s available. 
 
Watch this short video about how to join your video call.

videocam 1:31

Yes. The video call system is: 

•  approved by NSW Health 

•  private and secure 

•  safe to use