Overview of this occupation
Telemarketers telephone existing and prospective customers to promote goods and services, and obtain sales and arrange sales visits.
What they do:
- Answer questions and advise others on the use of products, goods, or services
- Contact current or potential customers to promote goods or services
- Deliver promotional presentations to current or prospective customers
- Develop content for sales presentations or other materials
- Identify potential customers
- Record and maintain customer or client information
- Schedule appointments with prospective customers
What technology tools they use:
- Customer relationship management (CRM) software
- Social media platforms
- Voice recognition and response software
What their interests are:
- Corporate – they enjoy organising, working indoors, understanding numbers and data.
- Social – they enjoy focusing on social welfare and working with people.
Source: Australian Skills Classification, job and Skills Australia, Commonwealth of Australia. Used under Creative Commons BY 4.0 licence and Jobs and Skills Australia, ABS Census 2016, Customised Report.
Quick facts
Telemarketer
All employees nationwide 1
The number of people employed in an occupations as their main job across all Australian states.
Projected growth 2
The projected increase in employment in Australia from May 2023 to May 2028.
Working in NSW 3
The distribution of people employed in an occupation in NSW.
Median weekly earnings before tax 4
Earnings are before tax and include amounts salary sacrificed.
Median age of all workers 5
This shows the median age of all workers in this occupation.
Part-time workers 6
Those who usually work less than 35 hours per week.
See footnotes for source details and additional information.
Skills and knowledge
What are they good at?
This table lists skills and knowledge categories according to how relevant they are for this occupation.
Intermediate | Basic familiarity |
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Source: Australian Skills Classification, Jobs and Skills Australia, Commonwealth of Australia. Used under Creative Commons BY 4.0 licence.
Education and qualifications
Telemarketer – Skill level 5
Occupations at Skill Level 5 have a level of skill commensurate with one of the following:
- AQF Certificate I or compulsory secondary education
For some occupations, a short period of on-the-job training may be required in addition to or instead of the formal qualification.
Source: Conceptual basis of ANZSCO, ABS Survey, Release Nov 2021.
Qualifications in this workforce
This table shows the distribution of employment by highest qualification completed (in any field of study).7
Year 12 and below
Certificate III or IV
Diploma or Advanced Diploma
Bachelor`s degree
Post-graduate
Source: ABS, 2021 Census of Population and Housing based on place of usual residence.
Use this as a guide for understanding what qualifications are the most common in this field. For personalised support on your education journey, talk to a Careers NSW specialist.
Talk to one of our specialists
At any career stage you can talk with a specialist from Careers NSW about your goals and how you can achieve them.