Overview of this occupation
Hotel Service Managers supervise and coordinate the activities of hotel service workers.
What they do:
- Provide guests, visitors, clients or customers with general information or assistance
- Resolve or respond to customer complaints or problems
What technology tools they use:
- Accounting and financial management systems
- Bookings and reservations software
- Business intelligence and decision support software
- Customer survey and experience management systems
- Facilities management software
- Flow chart and diagram software
- Hotel and property management systems
- Human resources software
- Inventory management software
- Payroll and time accounting software
- Point of sale (POS) and EFTPOS systems
- Social media platforms
Source: Australian Skills Classification, job and Skills Australia, Commonwealth of Australia. Used under Creative Commons BY 4.0 licence and Jobs and Skills Australia, ABS Census 2016, Customised Report.
Quick facts
Hotel Service Manager
All employees nationwide 1
The number of people employed in an occupations as their main job across all Australian states.
Projected growth 2
The projected increase in employment in Australia from May 2023 to May 2028.
Working in NSW 3
The distribution of people employed in an occupation in NSW.
Median weekly earnings before tax 4
Earnings are before tax and include amounts salary sacrificed.
Median age of all workers 5
This shows the median age of all workers in this occupation.
Part-time workers 6
Those who usually work less than 35 hours per week.
See footnotes for source details and additional information.
Skills and knowledge
What are they good at?
This table lists skills and knowledge categories according to how relevant they are for this occupation.
High expertise | Intermediate |
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Source: Australian Skills Classification, Jobs and Skills Australia, Commonwealth of Australia. Used under Creative Commons BY 4.0 licence.
Education and qualifications
Hotel Service Manager – Skill level 2
Occupations at Skill Level 2 have a level of skill commensurate with one of the following:
- AQF Associate degree, Advanced Diploma or Diploma
At least three years of relevant experience many substitute for the formal qualifications listed above.
Source: Conceptual basis of ANZSCO, ABS Survey, Release Nov 2021.
Qualifications in this workforce
This table shows the distribution of employment by highest qualification completed (in any field of study).7
Year 12 and below
Certificate III or IV
Diploma or Advanced Diploma
Bachelor`s degree
Post-graduate
Source: ABS, 2021 Census of Population and Housing based on place of usual residence.
Use this as a guide for understanding what qualifications are the most common in this field. For personalised support on your education journey, talk to a Careers NSW specialist.
Talk to one of our specialists
At any career stage you can talk with a specialist from Careers NSW about your goals and how you can achieve them.