At NSW Industrial Relations, we work to create a fair and safe workplace environment.
Our teams work to ensure everyone follows the work laws in NSW. We do our work on time, and in line with what the community expects. We focus on specific industries including transport, taxis, construction, local government, private businesses and the public sector.
We use a smart plan that includes formal investigations, working together with others involved, sharing information, and teaching people to stop and avoid illegal actions.
What you can expect from us
- We treat all members of the public fairly, impartially, and without bias.
- We will provide you with practical advice, education and assistance that can be relied on based on the information you give to us at the time. If we can’t help you with your enquiry, we will direct you to the right place.
- We aim to offer a timely and quality service. We also seek to be responsive by making it easy for you to interact with us.
- We will ensure our services are accessible to everyone.
- You can seek our assistance through Contacting us
- We will take the time to discuss and understand your individual circumstances.
- Where you have made a request for complaint, you can expect to receive regular updates regarding the progress and outcome.
- If you have any concerns about the progress of your matter, you can talk to the Inspector who is assigned to your complaint or their manager.
- The reliability of our advice depends on you providing accurate and complete information at the time of your enquiry. Our information is based on the relevant legislation and existing case law at the time of our advice.
If we provide incorrect advice about NSW industrial relations legislation, and our error was not a result of us being provided with incorrect or misleading information, and our advice is relied on and followed in good faith, we:
- will not pursue a penalty for not paying the correct entitlements before the person is advised of the mistake
- will assist in any dispute to resolve concerns about outstanding entitlements
- may require that outstanding entitlements be paid and that correct entitlements are paid once the incorrect advice is identified.
What we expect from you
- When dealing with our staff, we expect that you are cooperative, courteous, and respectful.
- When requesting assistance, be as specific and accurate as you can. This will help us find the information that applies to you. When making a request for assistance give us as much detail as possible, including telling us if any evidence exists.
- If you have an enquiry about an active request for assistance, have your case number handy and ready to quote.
- When we contact you, respond with the information requested promptly.
- When we ask for updates, let us know as soon as possible.
- When you no longer need our help, let us know.
Feedback
We are continually looking to improve our performance and to enhance the customer experience. If you wish to provide feedback on our service, please email ircompliance@industrialrelations.nsw.gov.au
Your privacy
We are committed to protecting your privacy. Find out more in our Privacy Policy. More Information Further information about how the Inspectorate delivers its services is outlined in our Statement of Intent and our Complaints Handling Policy.
