NSW Industrial Relations resources

Complaints handling policy - NSW Industrial Relations

The purpose of this policy is to outline how NSW Industrial Relations can assist with complaints, with a clear framework for assessing, investigating, and concluding complaints, and management standards.

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This policy applies to all Industrial Inspectors (Complaints Advisors and Investigators) within the Inspectorate. 

Read this document in conjunction with our Complaints handling page. 

Letter of demand templates are also on our Complaints handling page. 

Download the Complaints Handling Policy below.

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Download Complaints Handling Policy PDF 246.3KB Current as of Thursday, 16 January 2025.

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Type: Policy
Author: NSW Industrial Relations
Publication Date: 24 May 2024

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