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Multicultural Plan 2023-2025
DCS’s CALD customers
![Picture for multicultural plan 2022 - DCS’s CALD customers section](/sites/default/files/styles/content_x1/public/2022-11/220803_Customer%20Service%20NSW_Haberfield25426.jpg?itok=hNYghMj6)
Our customers have a rich tapestry of diverse cultures and languages:
- 8 million+ customers with almost 1 in 3 born overseas (29%)
- Top 10 languages other than English: Mandarin, Arabic, Cantonese, Vietnamese, Hindi, Greek, Spanish, Nepali, Italian
- Top 10 ethnic minority groups: Chinese, Indian, Aboriginal, Lebanese, Filipino, Vietnamese, Korean, Nepalese, New Zealander/Maori, South African
(Australian Bureau of Statistics, 2021 Census data)