The paint has dried and all digital kiosks installed in the newest Service NSW Service Centre at North Rocks, making it easier than ever for residents in and around Baulkham Hills, Carlingford, Northmead and West Pennant Hills to access NSW Government transactions.
The North Rocks Service Centre will open its doors on Friday, October 13 to become the 115th centre across NSW and will employ around 20 or more Service NSW team members to provide residents and businesses of Sydney’s north west with high quality customer service.
Whether it’s a worker looking to renew a licence during their lunch break or a local resident applying for a NSW Seniors Card, people will be able to access about 1300 NSW Government transactions and services in North Rocks.
About 100,000 customers are expected to visit the centre in the first year with six knowledge test computers available for a range of computer-based exams such as the Driver Knowledge Test, as well as digital kiosks and self-serve pods.
Driver testing will be conducted at the new North Rocks Service Centre with the capacity to offer up to 180 tests each week.
The new Service Centre will be open six days a week.
Quotes to be attributed to Service NSW CEO, Greg Wells:
“Service NSW have changed the way people interact with government by bringing together 1300 NSW Government transactions and solutions including cost of living programs and disaster relief grants under the one roof in our Service Centres.”
“Every day we work to make life easier for individuals and businesses in NSW with an inclusive environment for all and we couldn’t be happier to be opening our newest Service Centre in North Rocks to service Sydney’s thriving north west.”
In a nation-leading first, the NSW Government will today release its inaugural State of the Customer report which aims to inform improvements to government services and ensure customers are being heard.
The Department of Customer Service is hosting online community workshops on 6 and 7 June to understand the barriers affecting customers accessing digital identity services and products.
The NSW Government is making it easier for customers to safely verify their identity online anywhere and anytime through the acquisition of photo verification technology.
