Dr Felix Chan data breach

What happened

In May 2023, Dr Chan became aware that IT systems attached to his practice had been impacted by a cyber security incident. 

In response, Dr Chan took immediate action to safeguard patients and contain the incident by engaging external cyber security experts and working with the NSW Government, including ID Support NSW. 

What was accessed?

Following the incident, Dr Chan became aware patient information stolen by cybercriminals had been published on the dark web. 

What Dr Chan 's practice is doing 

Since the incident, Dr Chan has engaged cyber security specialists to conduct a thorough investigation and ensure that his practice’s systems are secure, reducing the likelihood of such an incident occurring in the future. 

What you can do if you are impacted 

You need to be aware that scammers may try to capitalise on this incident.  

Scammers may claim to be from NSW Government agencies, including NSW Health.  

You should stay alert for fraudulent emails, letters, phone calls and SMS messages.  

We’ve outlined some precautions you can take to protect yourself online. 

• Change your passwords for online services such as banking. Never use the same password for multiple accounts and services. 

• Change the secret questions and answers that you use to verify yourself online. Never use the same secret questions and answers for multiple accounts and services. 

• Make sure your email account has a strong password that you don’t use for other accounts. If it isn’t strong, you should change it now. 

• Implement multi-factor authentication on digital services where available, such as having an additional code sent to your phone by SMS before you can log into your account. 

• Install anti-virus software on all your devices and keep it updated. 

• Apply all recommended software patches from operating systems and software providers. 

• Don’t open messages or click links if you don’t know the sender or if you’re not expecting the message. 

Get support

ID Support NSW is a free support service for all people in NSW to help individuals restore and protect their identity documents and personal information.

ID Support NSW has notified patients on behalf of Dr Chan and is offering personalised support to anyone impacted by this unfortunate event.

Contact ID Support NSW

If you believe your personal information has been stolen, used, breached, or accessed without your knowledge or consent, help is available.

Our advisors can simplify the process, save you from calling multiple government agencies to find help, and guide you through the process of protecting your identity, accounts, and devices.

Contact form

Once you submit this form, we’ll do our best to reply within two business days.

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Call us

Call our advisors on 1800 001 040 Monday through Friday between 9.00 am and 5.00 pm (Sydney time).

Interpreter services are available on request.

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