Contact the Registry

Phone

Call Service NSW on 13 77 88 between 7am to 7pm (AEST) Monday to Friday (excluding public holidays).

If you can't call 1300 numbers or are outside of Australia, please call +61 2 8894 1555

Hearing or speech impairment

If you have a hearing or speech impairment, you can contact us through the National Relay Service

• voice calls or telephone typewriter (TTY) call 133 677 then ask for 13 77 88
• speak and listen service call 1300 555 727 then ask for 13 77 88
• SMS relay service on 0423 677 767 then type 13 77 88
• make an internet relay call then type 13 77 88.

Speak to us in your language

For translation and interpreter services, call 02 8255 6767 and ask the interpreter to connect you to us.

In person

Our services are available from Service NSW Centre locations throughout Sydney and regional NSW.

Find your nearest Service NSW service centre

Mail

Write to us at:
NSW Registry of Births Deaths & Marriages
GPO Box 30
Sydney NSW 2001

Email

Send us an email and we'll reply within 25 business days.

Make sure you include your:

• Full name
• Address
• Telephone number
• Brief description of your enquiry.

Your feedback – whether a complaint, suggestion or compliment – is important to us and helps to improve our service.

We'll acknowledge your feedback within 3 business days and keep you updated on the progress if we need time to investigate.

If you’re unhappy with the outcome, you can ask us to review the decision. This can take up to 21 days. 

Find more about how we manage feedback and complaints:

• Internal review of registry decisions policy (PDF 352.81KB)
• Complaints and feedback policy (PDF 307.73KB)

If you wish to make an enquiry or complaint relating to the handling of your personal information by the Registry, contact us using the details below. This includes if you are having difficulty accessing or correcting your information.

We may collect additional personal information to investigate and resolve your enquiry or complaint.

Privacy Coordinator
Department of Customer Service
2-24 Rawson Place
Sydney NSW 2000
Phone: 13 77 88
Complete our online form

For more information read Your right to privacy (PDF 393.33KB) and our Privacy Collection Notice.

The website of the Information and Privacy Commission of NSW has further information and advice on complaints processes available to individuals.

Email our family history team if you have a question about our historical records of NSW births, deaths and marriages dating back to 1788.

Email our technical support team if you experienced a technical or system issue with our family history search platform

Make sure you include your:

• Full name
• Telephone number
• Brief description of your enquiry.

We’ll respond within 10 business days.