Customer Service media releases

Read official media releases by agencies within the Department of Customer Service.

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Departmental release
30 August 2024

Trailer company prosecuted for failing to provide goods

A Kempsey-based custom trailer business and its manager have been prosecuted, convicted and fined in the Kempsey Local Court after ripping off consumers.

Departmental release
28 August 2024

Bigger and better Marrickville Service NSW Centre opening soon

People living and working in Sydney’s inner west will soon be able to enjoy completing NSW Government transactions in a larger, modern space with the opening of the new Marrickville Service NSW Centre on Friday 6 September.

Departmental release
28 August 2024

Strata management company and owners corporation convicted over fatality

For the first time, a strata management company and an owners' corporation have been prosecuted together by SafeWork NSW over a fatality involving an industrial gate. The worker’s employer was also prosecuted. The three fines issued by the court total $750,000, plus costs.

Departmental release
23 August 2024

More than 11,000 potentially deadly mini jelly cups destroyed in NSW Fair Trading sting

More than 11,000 potentially deadly mini jelly cups have been destroyed, after a NSW Fair Trading investigation uncovered the banned products at three Western Sydney-based businesses.

Departmental release
8 August 2024

Marriages set to last forever when couples marry on lucky day

Today is considered one of the luckiest days of the year in the Chinese community, with many couples across the State making the eighth day of the eighth month their wedding day, including 23 tying the knot at the NSW Registry of Births, Deaths and Marriages (the Registry).

Departmental release
22 July 2024

NSW Fair Trading to visit Nowra and South Coast businesses and consumers

NSW Fair Trading will visit Nowra and the South Coast on 23 and 24 July as part of its Let’s Talk Roadshow, which will give locals a chance to talk to Fair Trading experts on how to better protect their property and consumer rights.

Departmental release
15 July 2024

Cheer on sporting legends with a Matildas or Socceroos commemorative birth certificate

Soccer fans have another reason to cheer on the green and gold with the release of Matildas and Socceroos commemorative birth certificates by the NSW Registry of Births, Deaths, and Marriages.

Departmental release
5 July 2024

Say "I do" at Sydney’s most iconic spots this Valentine’s Day

Up to 65 couples have the chance to tie the knot on the most romantic day of the year with the NSW Registry of Births, Deaths and Marriages (the Registry) hosting weddings at two outstanding locations in the heart of Sydney.

Departmental release
3 July 2024

Real estate agent convicted and fined for $900k trust fraud

NSW Fair Trading has successfully prosecuted a NSW Hunter Valley real estate agent after a thorough investigation was completed. 

Departmental release
28 June 2024

Former real estate agent sentenced to home detention with ankle bracelet for fraud

NSW Fair Trading has successfully prosecuted a former Sydney real estate agent for defrauding hundreds of thousands of dollars from customers over an eight-month period in 2014.

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