Department of Customer Service disclosure log
The disclosure log lists requests for access to information held by the Department of Customer Service.
Logs for 2023-24
| GIPA Reference | Date of Decision | Description | Type of release | Information available |
|---|---|---|---|---|
| GIPA-00171-2024 | 9 April 2024 | Request for access to all parking fines issued by Northern Beaches Council during 2022 and 2023 showing the offence description | Access granted in part | Email: gipa@customerservice.nsw.gov.au |
| GIPA-00169-2024 | 9 April 2024 | Request for a list of Youth Week event titles with the associated date and Council that were published on Youth Week Events in 2022 and 2023 | Access granted in full | Email: gipa@customerservice.nsw.gov.au |
| GIPA-00719-2023 | 22 February 2024 | Request for statistics and data on parking fines issued by nine Sydney Councils from Revenue NSW | Access granted in full | Email: gipa@customerservice.nsw.gov.au |
| GIPA-00705-2023 | 18 January 2024 | Request for Revenue NSW statistics and data on parking fines for Liverpool Council area | Access granted in full | Email: gipa@customerservice.nsw.gov.au |
| GIPA-00607-2023 | 29 November 2023 | Information about projects submitted under the NSW Artificial Intelligence (AI) Assurance Framework. | Access granted in part | Email: gipa@customerservice.nsw.gov.au |
Logs for 2022-23
| GIPA Reference | Date of Decision | Description | Type of release | Information available |
|---|---|---|---|---|
| GIPA-00237-2023 | 8 June 2023 | Data on the number of individuals and organisations in NSW that have enforceable debt with Revenue NSW due to unpaid fines. | Access granted in full | Email: gipa@customerservice.nsw.gov.au |
| GIPA-00187-2023 | 10 May 2023 | Fare evasion data held by Revenue NSW | Access granted in full | Email: gipa@customerservice.nsw.gov.au |
| GIPA-00056-2023 | 28 Feb 2023 | Parking fine statistics for Bayside Council | Access granted in full | Email: gipa@customerservice.nsw.gov.au |
| GIPA-00009-2023 | 7 February 2023 | Information regarding contract with Aurum Data. | Access granted in full | Email: gipa@customerservice.nsw.gov.au |
| GIPA-00283-2022 | 7 February 2023 | Information regarding exemptions from land tax for boarding houses. | Access granted in part | Email: gipa@customerservice.nsw.gov.au |
| GIPA-00226-2022 | 22 December 2022 | Records regarding payroll tax requirements for general practitioners. | Access granted in part | Email: gipa@customerservice.nsw.gov.au |
| GIPA-00180-2022 | 28 November 2022 | Request for number of and cost of media expenditure and advertisement buys. | Access granted in full | Email: gipa@customerservice.nsw.gov.au |
| GIPA-00126-2022 | 19 October 2022 | Data regarding the total amount of stamp duty revenue collected by the NSW Government in the 2020-21 and 2021-22 financial years. | Access granted in full | Email: gipa@customerservice.nsw.gov.au |
| GIPA-00129-2022 | 18 October 2022 | Data regarding infringements issued by Queanbeyan-Palerang Regional Council between financial years 2017-2018 and 2021-22. | Access granted in full | Email: gipa@customerservice.nsw.gov.au |
| GIPA-00113-2022 | 10 October 2022 | Email correspondence for a media enquiry regarding change of name data. | Access granted in part | Email: gipa@customerservice.nsw.gov.au |
| GIPA-00086-2022 | 21 September 2022 | Data on fines issued by The University of Sydney under the Fines Act. | Access granted in full | |
| GIPA-00036-2022 | 20 September 2022 | Reports, briefing notes or summaries of research provided to the NSW Government to support its response to the COVID-19 pandemic. | Access granted in part | Email: gipa@customerservice.nsw.gov.au |
| GIPA-00031-2022 | 17 August 2022 | Garnishee data for financial years 2020/21 and 2021/22. | Access granted in full | Email: gipa@customerservice.nsw.gov.au |
| GIPR22/186 | 5 July 2022 | Information provided by Co.As.It. and Actors Centre Australia to the Minister for Customer Service, regarding the Italian Forum. | Access granted in part | Email: gipa@customerservice.nsw.gov.au |
| GIPR22/146 | 27 June 2022 | Drivers caught on mobile phone detection cameras between Jan 2021 and April 18 2022 on the M1 Pacific Motorway between Hornsby and Beresford. | Access granted in full | Email: gipa@customerservice.nsw.gov.au |
| GIPA-2022/007786 | 14 June 2022 | Data regarding number of visits to the Safework websites 2018-2021 inclusive. | Access granted in full Information available | Email: brdgipa@customerservice.nsw.gov.au |
Logs for 2021-22
| GIPA Reference | Date of Decision | Description | Type of release | Information available |
|---|---|---|---|---|
| GIPR22/100 | 9 May 2022 | Fines information regarding the mobile speed camera at Morrison Rd Gladesville. | Access granted in part | Email: gipa@customerservice.nsw.gov.au |
| GIPR22/120 | 6 May 2022 | Records of Tollway costs incurred by government vehicles. | Access granted in full | Email: gipa@customerservice.nsw.gov.au |
| GIPR22/113 | 28 April 2022 | Number of COVID-19 Service NSW check-ins and business registration, and daily and cumulative downloads of the NSW Services App to 1 April 2022. | Access granted in full | Email: gipa@customerservice.nsw.gov.au |
| GIPR22/84 | 20 April 2022 | Media statement and emails regarding Bourke Multi-Purpose Service | Access granted in part | Email: gipa@customerservice.nsw.gov.au |
| GIPR22/2 | 11 April 2022 | Revenue NSW debt data for financial year 2020/21. | Access granted in part | Email: gipa@customerservice.nsw.gov.au |
| GIPR21/554 | 11 Feb 2022 | Data in relation to Revenue NSW fines, debts and debtors for financial years 2018/19, 2019/20 and 2020/21. | Access granted in full | Email: gipa@customerservice.nsw.gov.au |
| GIPR21/461 | 10 Nov 2021 | Number and value of infringements/fines from Police-issued and camera-detected speeding offences where outcome of the Requests for Reviews is Caution, Not Actioned/Withdrawn or Refunded for financial years 2017/18, 2018/19, 2019/20 and 2020/21. | Access granted in full | Email: gipa@customerservice.nsw.gov.au |
| GIPR21/449 | 8 Nov 2021 | Breakdown by suburb and LGA of the total number of individual COVID-19 offences and penalty notices issued by Revenue NSW for 2020/21 and 2021/22. | Access granted in part | Email: gipa@customerservice.nsw.gov.au |
| GIPR21/478 | 4 Nov 2021 | Passenger Service Levy data and the yearly breakdown between taxi service providers and booking service (i.e. rideshare) providers, starting April 2018. | Access granted in full | Email: gipa@customerservice.nsw.gov.au
|
| GIPR21/390 | 8 Sep 2021 | Numbers of state debt and fines debt once the matters have become past due. | Access granted in full | Email: gipa@customerservice.nsw.gov.au |
| GIPR21/327 | 26 Aug 2021 | Data about point to point speed camera zones in NSW between 1 January 2019 and 31 December 2020. | Informal | Email: gipa@customerservice.nsw.gov.au |
GIPR21/272 | 23 July 2021 | Total value of Service NSW Dine and Discover Voucher redeemed from February 2021 to June 2021. | Informal | Email: gipa@customerservice.nsw.gov.au |
| GIPR21/201 | 24 May 2021 | Number of COVID-19 Service NSW check-ins plus dependants from 12 August 2020 to 9 May 2021 and the number of business registrations per day from 18 August 2020 to 9 May 2021. | Access granted in full. | Email: gipa@customerservice.nsw.gov.au |
| GIPR21/278 | 21 July 2021 | Information about unpaid hotel quarantine fees. | Access granted in full, Information not held | Email: gipa@customerservice.nsw.gov.au |
Logs for 2020-21
| GIPA Reference | Date of Decision | Description | Type of release | Information available |
|---|---|---|---|---|
| GIPR21/207 | 18 June 2021 | Submission lodged by the Kosciuszko Committee to Geographical Names Board in relation to the then name of Mount Kosciusko | Access granted in part | Email: gipa@customerservice.nsw.gov.au |
| GIPR21/197 | 3 June 2021 | Access to the file GNB 5022 for Mount Du Faur held by the Geographical Names Board on the discovery and naming of Mount Kosciuszko and adjacent mountains | Access granted in part | Email: gipa@customerservice.nsw.gov.au |
| GIPR21/229 | 25 May 2021 | Materials in regards to Heavy Traffic Index | Access granted in full | Email: gipa@customerservice.nsw.gov.au |
| GIPR21/129 | 11 May 2021 | Information about the surcharge purchaser duty (SPD) and of primary residence purchases | Access granted in full | Email: gipa@customerservice.nsw.gov.au |
| GIPR21/151 | 21 April 2021 | Information on payments of bicycle penalties from 2016 to 2020 broken down by status | Access granted in full | Email: gipa@customerservice.nsw.gov.au |
| 2021/002878 | 29 March 2021 | The number of work-related fatalities and work related serious injuries reported to SafeWork NSW by the NSW Police Force and Corrective Services and other custodial facilities (2018- 2020) | Access granted in full | Email: gipa@safework.nsw.gov.au |
| GIPR21/83 | 5 March 2021 | COVID-19 Fines collected by Revenue NSW | Access granted in full | Email: gipa@customerservice.nsw.gov.au |
| GIPR21/45 | 16 February 2021 | Data around hotel quarantine | Access granted in full | Email: gipa@customerservice.nsw.gov.au |
| GIPR21/31 | 5 February 2021 | Data for calendar years 2019 and 2020 regarding bicycle related penalty notices | Access granted in full | Email: gipa@customerservice.nsw.gov.au |
| GIPR20/655 | 20 January 2021 | Data on fixed speed camera fines in Sydney | Access granted in full | Email: gipa@customerservice.nsw.gov.au |
| GIPR20/654 | 20 January 2021 | Merchant fees recovered by Revenue NSW in 19/20 financial year | Access granted in full | Email: gipa@customerservice.nsw.gov.au |
| GIPR20/646 | 23 December 2020 | Speed camera data -19/20 financial year | Access granted in full | Email: gipa@customerservice.nsw.gov.au |
| GIPR20/393-3 | 16 December 2020 | Transfer duty in NSW from 17-18 to 19-20 financial years. | Access granted in full | Email: gipa@customerservice.nsw.gov.au |
| 2020/016057 | 15 December 2020 | Number of Real Estate agents fined, complaints lodged, convicted and prosecuted for underquoting each year since new rules began in January 2016 | Access granted in full | Email: brdgipa@customerservice.nsw.gov.au |
| GIPR20/632 | 11 December 2020 | Smoking fines data 19/20 | Access granted in full | Email: gipa@customerservice.nsw.gov.au |
| GIPR20/594 | 20 November 2020 | Data around penalties for driving unregistered vehicles in 19/20 financial year | Access granted in full | Email: gipa@customerservice.nsw.gov.au |
| GIPR20/550 | 20 November 2020 | Penalty Notices for parking offences issued by Councils and NSW Police (by LAC) - 2019-20 financial year | Access granted in full | Email: gipa@customerservice.nsw.gov.au |
| GIPR20/568 | 17 November 2020 | Summary of outstanding hotel quarantine charges relating to individuals who have not paid. From 18 July 2020 to current. | Access granted in full | Email: gipa@customerservice.nsw.gov.au |
| GIPR20/581 | 10 November 2020 | NSW Land Tax and Stamp Duty revenue by LGA for 2019-2020 financial year. | Access granted in full | Email: gipa@customerservice.nsw.gov.au |
| GIPR20/538 | 5 November 2020 | Statistics relating to overdue fines, registrations and licence suspensions | Access granted in full | Email: gipa@customerservice.nsw.gov.au |
| GIPR20/454 | 16 September 2020 | Risk assessment Service NSW undertook in relation to a decision to require driving testers to wear a mask while working. | ||
| GIPR20/477 | 15 September 2020 | Penalty notice reviews and outcomes between August 2018 and 30 July 2020 | Access granted in full | Email: gipa@customerservice.nsw.gov.au |
| GIPR20/365 | 21 August 2020 | Outstanding and overdue penalty notices issued between 1 July 2010 and 30 June 2019 | Access granted in full | Email: gipa@customerservice.nsw.gov.au |
| GIPR20/390 | 12 August 2020 | Parking fines issued since November 2019 | Access granted in full | Email: gipa@customerservice.nsw.gov.au |
| GIPR20/286 | 6 August 2020 | Details relating to the contract awarded to Orana Commercial Relocation Pty Ltd | Access granted in part | Email: gipa@customerservice.nsw.gov.au |
| GIPR20/285 | 6 August 2020 | A list of uniforms being provided by "The Workwear Group Pty Ltd" to the department in relation to the contract awarded. | Access granted in part | Email: gipa@customerservice.nsw.gov.au |
| GIPR20/287 | 7 July 2020 | Correspondence with ClubsNSW regarding COVID-19 related closures of gaming and liquor venues | Access granted in part | Email: gipa@customerservice.nsw.gov.au |
| GIPR20/290 | 7 July 2020 | Correspondence with Australian Hotels Association regarding COVID-19 related closures of gaming and liquor venues | Access granted in part | Email: gipa@customerservice.nsw.gov.au |
Logs for 2019-20
| GIPA Reference | Date of Decision | Description | Type of release | Information available |
|---|---|---|---|---|
| GIPR20/227 | 29 May 2020 | Value of fines debt by category | Access granted in full | Email: gipa@customerservice.nsw.gov.au |
| 2020/008584 | 7 May 2020 | COVID related enquiries received by SafeWork NSW | Access granted in part | Email: gipa@safework.nsw.gov.au |
| GIPR20/150 | 24 April 2020 | Correspondence regarding cladding at 257 Clarence Street Sydney | Access granted in full | Download information |
| GIPR20/164 | 7 April 2020 | Documents relating to drivers fines for driving in transit lanes each year for the past two calendar years since January 1 2018 to 5 March 2020 | Access granted in full | Email: gipa@customerservice.nsw.gov.au |
| GIPR20/119 | 18 March 2020 | List of underquoting complaints | Access granted in full | Email: gipa@customerservice.nsw.gov.au |
| GIPR20/12 | 4 March 2020 | Independent report for Building Commissioner on Mascot Towers | Access granted in part | Email: gipa@customerservice.nsw.gov.au |
| GIPR20/74 | 3 March 2020 | Penalty notices issued to individuals (not businesses) under Tattoo legislation in NSW | Available on request | Email: gipa@customerservice.nsw.gov.au |
| GIPR19/445 | 21 February 2020 | Documents relating to the contract to deliver the Park'nPay application | Access granted in part | Download information |
| GIPR20/34 | 12 February 2020 | Value of unclaimed monies lodged with Revenue NSW. | Access granted in full | Download information |
| GIPR20/16 | 5 February 2020 | Evaluations of NSW Government's Betiquette campaign and how much it cost | Access granted in full | Email: gipa@customerservice.nsw.gov.au |
| GIPR20/14 | 5 February 2020 | Information regarding the Office of Responsible Gambling’s - You’re Stronger Than You Think campaign | Access granted in full | Download information |
| GIPR19/458 | 10 January 2020 | Images of motorists driving in bus lanes | Access granted in part | Download information |
| GIPR19/483 | 20 December 2019 | Building approvals Subsidence Advisory NSW processed in the Bargo mine district between 2017-2019 | Access granted in full | Download information |
| GIPR19/459 | 20 December 2019 | Generated revenue in the Riverina area for 2018-19 | Access granted in full | Download information |
| GIPR19/468 | 19 December 2019 | Documents held by the Revenue NSW which relate to remissions of interest and penalties for payroll taxpayers | Access granted in full | Email: gipa@customerservice.nsw.gov.au |
| GIPR19/463 | 18 December 2019 | Digital strategy implementation plans | Access granted in full | Download information |
| GIPR19/430 | 10 December 2019 | Parking fines issued from July 2017 | Access granted in full | Download information |
| GIPR19/428 | 26 November 2019 | NSW parking fines by postcode for the 2017-18 and 2018-19 financial years | Access granted in full | Download information |
| GIPR19/427 | 29 November 2019 | Data on smoking offences by type for 2017/18 and 2018/19 financial years | Access granted in full | Download information |
| GIPR19/391 | 28 November 2019 | Data regarding Penalty Notices and Enforcement Costs | Access granted in full | Download information |
| GIPR019/016273 | 11 November 2019 | Workplace Health and Safety Breaches involving Theme Parks, Carnivals and Rides | Access granted in part | Email: gipa@safework.nsw.gov.au |
| GIPR19/392 | 31 October 2019 | NSW Land Tax and Stamp Duty revenue by LGA | Access granted in full | Email: gipa@customerservice.nsw.gov.au |
| GIPR19/386 | 31 October 2019 | Copy of the Trade Promotion Lotteries and Games of Chance Lotteries Register for the period 1 January 2004 to current date, held in GLS database system. | Access granted in full | Download information |
| GIPR19/015745 | 28 October 2019 | SafeWork NSW Inspections statistics- carried out in previous 10 years | Access granted in full | Email: gipa@safework.nsw.gov.au |
| GIPR19/403 | 28 October 2019 | Speeding infringements detected using fixed and mobile speed cameras in NSW in the 2018-19 financial year and images of the top 10 | Access granted in full | Download information |
| GIPR19/315 | 25 October 2019 | Information relating to mining subsidence readings and reports in Tahmoor NSW | Access granted in full | Download information |
| GIPR19/353 | 11 October 2019 | Revenue NSW stats on penalty notices | Access granted in full | Download information |
| GIPR19/363 | 20 September 2019 | RMS Statistics of Camera Infringements Successfully Enforced | Access granted in full | Download information |
| GIPR19/252 | 20 September 2019 | Information held by Subsidence Advisory NSW regarding development at Mosbri Crescent, Newcastle | Access granted in part | Download information |
| GIPR19/307 | 26 September 2019 | Since 1 January 2019, how many development applications did Subsidence Advisory Approve for each of the suburbs in the Bargo and Picton mine subsidence districts? | Access granted in full | Download information |
| GIPR19/311 | 10 September 2019 | 2017/18 and 2018/19 statistics for the offence of ride bicycle not wearing an approved helmet properly fitted or fastened. | Access granted in full | Download information |
| GIPR19/255 | 30 August 2019 | Mobile phone offences by drivers Jan 2018 to Jun 2019 | Access granted in full | Download information |
| GIPR19/264 | 29 August 2019 | Correspondence from NSW Cladding Taskforce to building owners and residents | Access granted in full | Download information |
| GIPR19/238 | 16 August 2019 | Penalty Notices for parking offences issued by Councils and NSW Police | Access granted in full | Download information |
| GIPR19/256 | 8 August 2019 | Stamp Duty Revenue by Postcode (2017/18 and 2018/19) | Access granted in full | Email: gipa@customerservice.nsw.gov.au |
| GIPR19/249 | 6 August 2019 | Camera detected red-light offences - Haymarket and Greater Sydney locations - 1 Jan 19 to 30 Jun 19 | Access granted in full | Download information |
| GIPR19/206 | 11 July 2019 | Organisations that have received an Art Union permit in the last three financial years | Access granted in full | Download information |
| GIPR19/182 | 11 July 2019 | Revenue NSW MP Hotline | Access granted in full | Download information |
| GIPR19/192 | 9 July 2019 | The Pricing Project - decision to restrict access to the Update Price API within the FuelAPI to single entities having 20 or more sites | Access granted in full | Email: gipa@customerservice.nsw.gov.au |
| GIPR19/165 | 1 July 2019 | Use of E10 in Government vehicles | Access granted in full | Download information |
Logs for 2018-19
| GIPA Reference | Date of Decision | Description | Type of release | Information available |
|---|---|---|---|---|
| N/A | 8 November 2019 | Release by the Office of the Minister for Customer Service - correspondence relating to the Lake Macquarie former smelter site. | Access not granted | Email: gipa@customerservice.nsw.gov.au |
| N/A | 29 August 2019 | Release by the Office of the Minister for Customer Service - correspondence relating to Crown Sydney. | Access granted in part | Email: gipa@customerservice.nsw.gov.au |
| N/A | 27 June 2019 | Release by the Office of the Minister for Customer Service - correspondence between the Minister and the then Minister for Planning and the Greater Sydney Commission - planning issues in Ryde | Access granted in full | Email: gipa@customerservice.nsw.gov.au |
| N/A | 27 June 2019 | Release by the Office of the Minister for Customer Service - Correspondence between the Hon Victor Dominello MP, Minister for Customer Service and Beth Dominello - PEXA | Access granted in full | Email: gipa@customerservice.nsw.gov.au |
| GIPR19/69 | 24 June 2019 | Development consents from 1993 to 1998 relating to 9-13 Hay Street (Market City) | Access granted in full | Download information |
| GIPR19/159 | 3 June 2019 | Bicycle related penalty notices issued by NSW Police from 01-Jan-2014 to 31-Dec-2018 | Access granted in full | Download information |
| GIPR19/176 | 27 May 2019 | Penalty notices issued by speed camera on Pacific Highway on December 7, 14 and 21 2018 | Access granted in full | Download information |
| GIPR19/142 | 17 May 2019 | Submissions for TfNSW proposed name Juniors Kingsford stop on Eastern Suburbs Light Rail | Access granted in full | Download information |
| GIPR19/55 | 17 May 2019 | Transfer of Government Assets | Information not held | Download information |
| GIPR19/65 | 13 March 2019 | Subsidence Advisory report into urban development and longwall mining at Tahmoor | Access granted in full | Download information |
| GIPR19/7 | 12 March 2019 | LPG Cabinet Heaters | Access granted in part | Download information |
| GIPR19/29 | 19 February 2019 | Speeding offences data for 2017/18 to-date - Police issued and RMS Fixed Digital Cameras | Access granted in part | Download information |
| GIPR18/226 | 5 February 2019 | Surveys and polls undertaken by DFSI from 1 Jan 2018 to 29 Nov 2018 | Access granted in part | Download information |
| GIPR19/2 | 4 February 2019 | Building defects complaint data 2018 | Access granted in full | Download information |
| GIPR18/243 | 14 January 2019 | NSW Land Tax Surcharge as at 8 January 2019 | Access granted in full | Download information |
| GIPR18/211 | 21 December 2018 | Government property bought and sold in the Charlestown electorate | Access granted in full | Download information |
| GIPR18/64-2 | 20 December 2018 | Statistical information about workers compensation claims by NSW teachers | Access granted in part | Download information |
| GIPR18/152 | 7 December 2018 | Monthly Fuel Expenses and number of vehicles by NSW Government clusters | Access granted in full | Download information |
| GIPR18/155 | 23 November 2018 | List of details relating to traffic infringements involving drivers of Commonwealth Government cars (ComCars) from 1 Jan 2017 to 23 Nov 2018 | Access granted in part | Download information |
| GIPR18/130 | 30 October 2018 | List of contracts with Commtract Communications Services | Access granted in part | Download information |
| GIPR18/69 | 18 October 2018 | Australian Vaccination-risks Network (formerly Australian Vaccination-skeptics Network) - Inquiry Report and correspondence | Access granted in part | Download information |
| GIPR18/134 | 16 October 2018 | Payroll Tax and Salaries Payments by NSW Businesses | Access granted in full | Download information |
| GIPR18/85 | 20 April 2021 | List of land lease communities by postcode | Access granted in full | Download information |
| N/A | 24 September 2018 | Smoking in non-permissible locations 2016/17 and 2017/18 | N/A | Download information |
| GIPR18/10 | 19 September 2018 | Fair Trading Customers | Access granted in part | Download information |
| GIPR18/37 | 29 August 2018 | Motor Dealer & Repairer's Act: All penalty notices s16(1) & s.100(5) as at 6 August 2018 | Access granted in part | Download information |
| GIPR18/3 | 16 August 2018 | Top 100 streets for parking penalties in the Hunter Region in FY2016-17 and FY2017-18 | Access granted in full | Download information |
Our disclosure log is a record of information that the Department of Customer Service has released, often in response to a specific request from an individual or organisation, that we think could also be of interest to other members of the public.
It sets out the date the decision was made to release the information; a description of the information released; and details about whether that information is currently available and how it can be accessed.
This log is continuously updated as additional information is released under the GIPA Act.
Last updated: