Register of government contracts

All contracts the Department of Customer Service enters into with the private sector valued over $150,000 are required to be recorded in the register of government contracts.

The contracts are published on the Government tender's website.

Details of each contract must be entered into the register within 45 working days of coming into effect, and must remain on the register for 20 working days or until the contract is complete, whichever is longer.

The Government tender’s website also provides details of current tender opportunities in accordance with Premiers Memorandum 2007-01.

The contracts and tenders currently registered with respect to the Department of Customer Service (DCS) are disclosed on the Government tender's website.

Class 3 contracts

Contracts which are larger than $5m can be class 3 contracts with an increased level of disclosure.

The Government Information (Public Access) Act 2009 (GIPA) requires the publication of a copy of the contract document (minus commercial-in-confidence content) for all ‘class 3’ contracts on the department's website.

Copies of the class 3 contracts entered into by the Department of Customer Service (DCS) can be found on this page. See also disclosure details for these contracts on the Department's eTendering website

Please note that agencies are not required to publish the following information in their contracts register:

  • commercial-in-confidence provisions of a contract;
  • details of an unsuccessful tender;
  • any matter that could affect public safety or security; 
  • any information for which there is an overriding public interest against disclosure.

Commercial-in-confidence provisions of a contract means any provisions of the contract that disclose: 

  • the contractor’s financing arrangements;
  • the contractor’s cost structure or profit margins;
  • the contractor’s full base case financial model;
  • any intellectual property in which the contractor has an interest; 
  • any matter the disclosure of which would place the contractor at a substantial commercial disadvantage in relation to other contractors or potential contractors, whether at present or in the future.
Contract IDContract titleContract start dateName of service provider
DICT/10696 (PDF 8.6MB)IPFX - Enterprise Voice Functionality Services12/08/2018IPFX SYSTEMSLTD
TELCO/9236 (PDF 5.65MB)CCEP construction services - site cluster #7819/08/2024Highforce Pty Ltd
TELCOTEL9061 (PDF 6.04MB)  CCEP construction services - site cluster 8011/07/2024Downer EDI Engineering Pty Ltd
SNSW30089 (PDF 22.81MB)Salesforce Service Cloud 1/07/2024SFDC Australia Pty Ltd (Salesforce)
CSD/28413  (PDF 744.42KB)Salesforce and MuleSoft licenses  1/07/2024  SFDC Australia Pty Ltd  
CSD/24193  (PDF 6.24KB)Cyber Security Licence  1/07/2024 CSO GROUP PTY LTD 
TELCO/TEL-7933 (PDF 428.35KB)NSW Telco Authority - Project controls functionality for Major Telecommunication Projects27/09/2023PROJECT MANAGEMENT PARTNERS PTY LTD
CSD/20871 (PDF 1.72MB)SailPoint Identity and Access Management Software Licenses10/09/2023BAIDAM SOLUTIONS PTY LTD
CSD/17058 (PDF 1.03MB)KellyOCG as the DCS Managed Service Provider (MSP)01/07/2023KELLY OUTSOURCING CONSULTING GROUP AUSTRALIA PTY LTD
DICT/9842 (PDF 3.23MB)Managed hosting and development services for nsw.gov.au01/12/2022PREVIOUSNEXT PTY LTD
DICT/3497 (PDF 3.12MB)GTP-2318 | PCI-IVR Solution & Carrier | CloudWave Pty Ltd01/09/2022CLOUDWAVE PTY LTD
DICT/7168 (PDF 2.15MB)Knowledge Management System22/06/2022CUSTOMER DRIVEN SOLUTIONS PTY LTD
DICT/11517 (PDF 2.7MB)Amazon Web Services for Cloud Services (AWS)01/06/2022AMAZON WEB SERVICES AUSTRALIA PTY LTD
DICT/8636 (PDF 2.59MB)Renewal of ServiceNow Licenses contract15/03/2022SERVICENOW AUSTRALIA PTY LTD
DICT/9374Enterprise Resource Planning (ERP) Products and Support Services10/12/2021SAP AUSTRALIA PTY LTD
18/62096 (PDF 16.87MB)Customer Service/GRN Operate and Maintain Services07/09/2021BAI COMMUNICATIONS PTY LTD
TELCO/6942 (PDF 1.21MB)CatalystOne 38 Sites Jul 2021 SAED under MSA ITS 257303/08/2021CATALYST ONE PTY LTD
DICT/527 (PDF 7.78MB)Building Assurance Solution19/05/2021KPMG
DICT/693541 (PDF 2.61MB)Computer Integration Services01/02/2021AUSTRALIAN CENTRE FOR ADVANCED COMPUTING AND COMMUNICATION PTY LTD
DICT/1999/2020 (PDF 7.38MB)Genesys Laboratories Australasia Pty Ltd - DCS Telephony22/01/2021GENESYS LABORATORIES AUSTRALASIA PTY LTD
TELCO/con_7733 (PDF 2.34MB)Motorola Equipment Support01/01/2021MOTOROLA SOLUTIONS AUSTRALIA PTY LTD
DICT/690368 (PDF 3.64MB)Outbound Customer Correspondence Management Contract01/12/2020COMPUTERSHARE COMMUNICATION SERVICES PTY LTD
GCS/657073 (PDF 15.2MB)End User Computing Services13/07/2020DATACOM SYSTEMS (AU) PTY LTD
BRD/22603 (PDF 2.45MB)Lease 107-111 Elizabeth Street, Sydney NSW and car parking licence01/05/2020TANERT PTY LTD
TELCO/con_5699 (PDF 7.61MB)Major Grant Agreement for funding under the Regional Digital Connectivity Program 01/02/2020YLESS4U PTY Ltd
DICT/8709 (PDF 5.62MB)AMS Support Contract01/11/2019CAPGEMINI AUSTRALIA PTY LTD
CSD/13260 (PDF 934.76KB)Enterprise Transition Agreement (ETA)01/06/2015INFOSYS TECHNOLOGIES LIMITED
DICT/6253 (PDF 18.65MB)Enterprise Resource Planning (ERP) Software and Services26/03/2008SAP AUSTRALIA PTY LTD
Contract ID
Contract title
IPFX - Enterprise Voice Functionality Services
Contract start date
12/08/2018
Name of service provider
IPFX SYSTEMSLTD
Contract ID
Contract title
CCEP construction services - site cluster #78
Contract start date
19/08/2024
Name of service provider
Highforce Pty Ltd
Contract ID
Contract title
CCEP construction services - site cluster 80
Contract start date
11/07/2024
Name of service provider
Downer EDI Engineering Pty Ltd
Contract ID
Contract title
Salesforce Service Cloud 
Contract start date
1/07/2024
Name of service provider
SFDC Australia Pty Ltd (Salesforce)
Contract ID
Contract title
Salesforce and MuleSoft licenses  
Contract start date
1/07/2024  
Name of service provider
SFDC Australia Pty Ltd  
Contract ID
Contract title
Cyber Security Licence  
Contract start date
1/07/2024 
Name of service provider
CSO GROUP PTY LTD 
Contract ID
Contract title
NSW Telco Authority - Project controls functionality for Major Telecommunication Projects
Contract start date
27/09/2023
Name of service provider
PROJECT MANAGEMENT PARTNERS PTY LTD
Contract ID
Contract title
SailPoint Identity and Access Management Software Licenses
Contract start date
10/09/2023
Name of service provider
BAIDAM SOLUTIONS PTY LTD
Contract ID
Contract title
KellyOCG as the DCS Managed Service Provider (MSP)
Contract start date
01/07/2023
Name of service provider
KELLY OUTSOURCING CONSULTING GROUP AUSTRALIA PTY LTD
Contract ID
Contract title
Managed hosting and development services for nsw.gov.au
Contract start date
01/12/2022
Name of service provider
PREVIOUSNEXT PTY LTD
Contract ID
Contract title
GTP-2318 | PCI-IVR Solution & Carrier | CloudWave Pty Ltd
Contract start date
01/09/2022
Name of service provider
CLOUDWAVE PTY LTD
Contract ID
Contract title
Knowledge Management System
Contract start date
22/06/2022
Name of service provider
CUSTOMER DRIVEN SOLUTIONS PTY LTD
Contract ID
Contract title
Amazon Web Services for Cloud Services (AWS)
Contract start date
01/06/2022
Name of service provider
AMAZON WEB SERVICES AUSTRALIA PTY LTD
Contract ID
Contract title
Renewal of ServiceNow Licenses contract
Contract start date
15/03/2022
Name of service provider
SERVICENOW AUSTRALIA PTY LTD
Contract ID
Contract title
Enterprise Resource Planning (ERP) Products and Support Services
Contract start date
10/12/2021
Name of service provider
SAP AUSTRALIA PTY LTD
Contract ID
Contract title
Customer Service/GRN Operate and Maintain Services
Contract start date
07/09/2021
Name of service provider
BAI COMMUNICATIONS PTY LTD
Contract ID
Contract title
CatalystOne 38 Sites Jul 2021 SAED under MSA ITS 2573
Contract start date
03/08/2021
Name of service provider
CATALYST ONE PTY LTD
Contract ID
Contract title
Building Assurance Solution
Contract start date
19/05/2021
Name of service provider
KPMG
Contract ID
Contract title
Computer Integration Services
Contract start date
01/02/2021
Name of service provider
AUSTRALIAN CENTRE FOR ADVANCED COMPUTING AND COMMUNICATION PTY LTD
Contract ID
Contract title
Genesys Laboratories Australasia Pty Ltd - DCS Telephony
Contract start date
22/01/2021
Name of service provider
GENESYS LABORATORIES AUSTRALASIA PTY LTD
Contract ID
Contract title
Motorola Equipment Support
Contract start date
01/01/2021
Name of service provider
MOTOROLA SOLUTIONS AUSTRALIA PTY LTD
Contract ID
Contract title
Outbound Customer Correspondence Management Contract
Contract start date
01/12/2020
Name of service provider
COMPUTERSHARE COMMUNICATION SERVICES PTY LTD
Contract ID
Contract title
End User Computing Services
Contract start date
13/07/2020
Name of service provider
DATACOM SYSTEMS (AU) PTY LTD
Contract ID
Contract title
Lease 107-111 Elizabeth Street, Sydney NSW and car parking licence
Contract start date
01/05/2020
Name of service provider
TANERT PTY LTD
Contract ID
Contract title
Major Grant Agreement for funding under the Regional Digital Connectivity Program 
Contract start date
01/02/2020
Name of service provider
YLESS4U PTY Ltd
Contract ID
Contract title
AMS Support Contract
Contract start date
01/11/2019
Name of service provider
CAPGEMINI AUSTRALIA PTY LTD
Contract ID
Contract title
Enterprise Transition Agreement (ETA)
Contract start date
01/06/2015
Name of service provider
INFOSYS TECHNOLOGIES LIMITED
Contract ID
Contract title
Enterprise Resource Planning (ERP) Software and Services
Contract start date
26/03/2008
Name of service provider
SAP AUSTRALIA PTY LTD

 

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