Register of government contracts
All contracts the Department of Customer Service enters into with the private sector valued over $150,000 are required to be recorded in the register of government contracts.
The contracts are published on the Government tender's website.
Details of each contract must be entered into the register within 45 working days of coming into effect, and must remain on the register for 20 working days or until the contract is complete, whichever is longer.
The Government tender’s website also provides details of current tender opportunities in accordance with Premiers Memorandum 2007-01.
The contracts and tenders currently registered with respect to the Department of Customer Service (DCS) are disclosed on the Government tender's website.
Class 3 contracts
Contracts which are larger than $5m can be class 3 contracts with an increased level of disclosure.
The Government Information (Public Access) Act 2009 (GIPA) requires the publication of a copy of the contract document (minus commercial-in-confidence content) for all ‘class 3’ contracts on the department's website.
Copies of the class 3 contracts entered into by the Department of Customer Service (DCS) can be found on this page. See also disclosure details for these contracts on the Department's eTendering website
Please note that agencies are not required to publish the following information in their contracts register:
- commercial-in-confidence provisions of a contract;
- details of an unsuccessful tender;
- any matter that could affect public safety or security;
- any information for which there is an overriding public interest against disclosure.
Commercial-in-confidence provisions of a contract means any provisions of the contract that disclose:
- the contractor’s financing arrangements;
- the contractor’s cost structure or profit margins;
- the contractor’s full base case financial model;
- any intellectual property in which the contractor has an interest;
- any matter the disclosure of which would place the contractor at a substantial commercial disadvantage in relation to other contractors or potential contractors, whether at present or in the future.
Contract ID | Contract title | Contract start date | Name of service provider |
---|---|---|---|
DICT/10696 (PDF 8.6MB) | IPFX - Enterprise Voice Functionality Services | 12/08/2018 | IPFX SYSTEMSLTD |
TELCO/9236 (PDF 5.65MB) | CCEP construction services - site cluster #78 | 19/08/2024 | Highforce Pty Ltd |
TELCOTEL9061 (PDF 6.04MB) | CCEP construction services - site cluster 80 | 11/07/2024 | Downer EDI Engineering Pty Ltd |
SNSW30089 (PDF 22.81MB) | Salesforce Service Cloud | 1/07/2024 | SFDC Australia Pty Ltd (Salesforce) |
CSD/28413 (PDF 744.42KB) | Salesforce and MuleSoft licenses | 1/07/2024 | SFDC Australia Pty Ltd |
CSD/24193 (PDF 6.24KB) | Cyber Security Licence | 1/07/2024 | CSO GROUP PTY LTD |
TELCO/TEL-7933 (PDF 428.35KB) | NSW Telco Authority - Project controls functionality for Major Telecommunication Projects | 27/09/2023 | PROJECT MANAGEMENT PARTNERS PTY LTD |
CSD/20871 (PDF 1.72MB) | SailPoint Identity and Access Management Software Licenses | 10/09/2023 | BAIDAM SOLUTIONS PTY LTD |
CSD/17058 (PDF 1.03MB) | KellyOCG as the DCS Managed Service Provider (MSP) | 01/07/2023 | KELLY OUTSOURCING CONSULTING GROUP AUSTRALIA PTY LTD |
DICT/9842 (PDF 3.23MB) | Managed hosting and development services for nsw.gov.au | 01/12/2022 | PREVIOUSNEXT PTY LTD |
DICT/3497 (PDF 3.12MB) | GTP-2318 | PCI-IVR Solution & Carrier | CloudWave Pty Ltd | 01/09/2022 | CLOUDWAVE PTY LTD |
DICT/7168 (PDF 2.15MB) | Knowledge Management System | 22/06/2022 | CUSTOMER DRIVEN SOLUTIONS PTY LTD |
DICT/11517 (PDF 2.7MB) | Amazon Web Services for Cloud Services (AWS) | 01/06/2022 | AMAZON WEB SERVICES AUSTRALIA PTY LTD |
DICT/8636 (PDF 2.59MB) | Renewal of ServiceNow Licenses contract | 15/03/2022 | SERVICENOW AUSTRALIA PTY LTD |
DICT/9374 | Enterprise Resource Planning (ERP) Products and Support Services | 10/12/2021 | SAP AUSTRALIA PTY LTD |
18/62096 (PDF 16.87MB) | Customer Service/GRN Operate and Maintain Services | 07/09/2021 | BAI COMMUNICATIONS PTY LTD |
TELCO/6942 (PDF 1.21MB) | CatalystOne 38 Sites Jul 2021 SAED under MSA ITS 2573 | 03/08/2021 | CATALYST ONE PTY LTD |
DICT/527 (PDF 7.78MB) | Building Assurance Solution | 19/05/2021 | KPMG |
DICT/693541 (PDF 2.61MB) | Computer Integration Services | 01/02/2021 | AUSTRALIAN CENTRE FOR ADVANCED COMPUTING AND COMMUNICATION PTY LTD |
DICT/1999/2020 (PDF 7.38MB) | Genesys Laboratories Australasia Pty Ltd - DCS Telephony | 22/01/2021 | GENESYS LABORATORIES AUSTRALASIA PTY LTD |
TELCO/con_7733 (PDF 2.34MB) | Motorola Equipment Support | 01/01/2021 | MOTOROLA SOLUTIONS AUSTRALIA PTY LTD |
DICT/690368 (PDF 3.64MB) | Outbound Customer Correspondence Management Contract | 01/12/2020 | COMPUTERSHARE COMMUNICATION SERVICES PTY LTD |
GCS/657073 (PDF 15.2MB) | End User Computing Services | 13/07/2020 | DATACOM SYSTEMS (AU) PTY LTD |
BRD/22603 (PDF 2.45MB) | Lease 107-111 Elizabeth Street, Sydney NSW and car parking licence | 01/05/2020 | TANERT PTY LTD |
TELCO/con_5699 (PDF 7.61MB) | Major Grant Agreement for funding under the Regional Digital Connectivity Program | 01/02/2020 | YLESS4U PTY Ltd |
DICT/8709 (PDF 5.62MB) | AMS Support Contract | 01/11/2019 | CAPGEMINI AUSTRALIA PTY LTD |
CSD/13260 (PDF 934.76KB) | Enterprise Transition Agreement (ETA) | 01/06/2015 | INFOSYS TECHNOLOGIES LIMITED |
DICT/6253 (PDF 18.65MB) | Enterprise Resource Planning (ERP) Software and Services | 26/03/2008 | SAP AUSTRALIA PTY LTD |
Contract ID Contract title IPFX - Enterprise Voice Functionality Services Contract start date 12/08/2018 Name of service provider IPFX SYSTEMSLTD |
Contract ID Contract title CCEP construction services - site cluster #78 Contract start date 19/08/2024 Name of service provider Highforce Pty Ltd |
Contract ID Contract title CCEP construction services - site cluster 80 Contract start date 11/07/2024 Name of service provider Downer EDI Engineering Pty Ltd |
Contract ID Contract title Salesforce Service Cloud Contract start date 1/07/2024 Name of service provider SFDC Australia Pty Ltd (Salesforce) |
Contract ID Contract title Salesforce and MuleSoft licenses Contract start date 1/07/2024 Name of service provider SFDC Australia Pty Ltd |
Contract ID Contract title Cyber Security Licence Contract start date 1/07/2024 Name of service provider CSO GROUP PTY LTD |
Contract ID Contract title NSW Telco Authority - Project controls functionality for Major Telecommunication Projects Contract start date 27/09/2023 Name of service provider PROJECT MANAGEMENT PARTNERS PTY LTD |
Contract ID Contract title SailPoint Identity and Access Management Software Licenses Contract start date 10/09/2023 Name of service provider BAIDAM SOLUTIONS PTY LTD |
Contract ID Contract title KellyOCG as the DCS Managed Service Provider (MSP) Contract start date 01/07/2023 Name of service provider KELLY OUTSOURCING CONSULTING GROUP AUSTRALIA PTY LTD |
Contract ID Contract title Managed hosting and development services for nsw.gov.au Contract start date 01/12/2022 Name of service provider PREVIOUSNEXT PTY LTD |
Contract ID Contract title GTP-2318 | PCI-IVR Solution & Carrier | CloudWave Pty Ltd Contract start date 01/09/2022 Name of service provider CLOUDWAVE PTY LTD |
Contract ID Contract title Knowledge Management System Contract start date 22/06/2022 Name of service provider CUSTOMER DRIVEN SOLUTIONS PTY LTD |
Contract ID Contract title Amazon Web Services for Cloud Services (AWS) Contract start date 01/06/2022 Name of service provider AMAZON WEB SERVICES AUSTRALIA PTY LTD |
Contract ID Contract title Renewal of ServiceNow Licenses contract Contract start date 15/03/2022 Name of service provider SERVICENOW AUSTRALIA PTY LTD |
Contract ID Contract title Enterprise Resource Planning (ERP) Products and Support Services Contract start date 10/12/2021 Name of service provider SAP AUSTRALIA PTY LTD |
Contract ID Contract title Customer Service/GRN Operate and Maintain Services Contract start date 07/09/2021 Name of service provider BAI COMMUNICATIONS PTY LTD |
Contract ID Contract title CatalystOne 38 Sites Jul 2021 SAED under MSA ITS 2573 Contract start date 03/08/2021 Name of service provider CATALYST ONE PTY LTD |
Contract ID Contract title Building Assurance Solution Contract start date 19/05/2021 Name of service provider KPMG |
Contract ID Contract title Computer Integration Services Contract start date 01/02/2021 Name of service provider AUSTRALIAN CENTRE FOR ADVANCED COMPUTING AND COMMUNICATION PTY LTD |
Contract ID Contract title Genesys Laboratories Australasia Pty Ltd - DCS Telephony Contract start date 22/01/2021 Name of service provider GENESYS LABORATORIES AUSTRALASIA PTY LTD |
Contract ID Contract title Motorola Equipment Support Contract start date 01/01/2021 Name of service provider MOTOROLA SOLUTIONS AUSTRALIA PTY LTD |
Contract ID Contract title Outbound Customer Correspondence Management Contract Contract start date 01/12/2020 Name of service provider COMPUTERSHARE COMMUNICATION SERVICES PTY LTD |
Contract ID Contract title End User Computing Services Contract start date 13/07/2020 Name of service provider DATACOM SYSTEMS (AU) PTY LTD |
Contract ID Contract title Lease 107-111 Elizabeth Street, Sydney NSW and car parking licence Contract start date 01/05/2020 Name of service provider TANERT PTY LTD |
Contract ID Contract title Major Grant Agreement for funding under the Regional Digital Connectivity Program Contract start date 01/02/2020 Name of service provider YLESS4U PTY Ltd |
Contract ID Contract title AMS Support Contract Contract start date 01/11/2019 Name of service provider CAPGEMINI AUSTRALIA PTY LTD |
Contract ID Contract title Enterprise Transition Agreement (ETA) Contract start date 01/06/2015 Name of service provider INFOSYS TECHNOLOGIES LIMITED |
Contract ID Contract title Enterprise Resource Planning (ERP) Software and Services Contract start date 26/03/2008 Name of service provider SAP AUSTRALIA PTY LTD |