Young people

By listening to young people, we are able to understand what they need to succeed into the future.

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How are young people experiencing government services in NSW?

We asked young people aged 18 to 24 in NSW about their experiences interacting with different government services, including how easy they found their interaction with the service, how satisfied they were with their service experience, and to what extent they trusted the service to be working in their best interests.

Here's what young people told us

74%
of young people find it easy to interact with NSW Government services.
72%
of young people are satisfied with their experience with NSW Government services.
75%
of young people trust NSW Government services are working in their best interests.

About young people in NSW

Young people are experiencing life differently than in previous generations. More young people are living at home with parents, and are finding it harder to get their first job and purchase their own property. The voices and unique perspectives of young people should be involved in decision making, for the benefit of our society now and into the future.

There are

674,868

18-24 year olds living in NSW, representing 8% of the NSW population.1

54%

are studying, including those still in secondary school, or those in vocational education, for example, TAFE or university. 1

They earn on average

$616

per week in personal income.1

74%

were born in Australia, which is 9% higher than the state average.1


How well are we delivering on our Customer Commitments to young people?

The NSW Customer Commitments are our promise to customers on what to expect when interacting with our services. These commitments help us to put customers at the heart of our services and everything we do.  

There are 6 Commitments that our services seek to deliver on for customers: easy to access, act with empathy, respect my time, explain what to expect, resolve the situation, and engage the community.

Here’s what young people told us based on their experience

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78% of young people surveyed found government services easy to access.


Case studies

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Supporting young people into adulthood

The Life Skills resource is a series of videos that provide young people with support as they transition to adulthood.

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Enhancing business skills for NSW’s young producers

The Young Farmer Business Program is helping young farmers and fishers become business ready and able to engage with financial lenders. 

Find out more about the report

Case studies

See examples of how we embed a customer focused approach to services, programs and initiatives.

Customers

Find out how our customers are experiencing our services. They include the people, communities and businesses of NSW.

Customer Commitments

Read about our promise to customers on what to expect when interacting with our services.

Key metrics

Find how State of the Customer reports on our goal to deliver easy, effective, and trustworthy services.

Services

See a range of services we deliver that cater to customers with different needs and circumstances.

Home

Return to the State of the Customer homepage. 

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