Making it easier to have your say

One of the key areas that customers have told us we can do better on is engaging the community and providing opportunities for feedback on government service. The new Have Your Say platform makes it easier for people to find consultations happening in their community and share their opinions on new projects, services and government policy.

Participation is key

The Have Your Say platform gives customers a range of options on how they can participate in subjects they are interested in. Customers can easily engage in government decisions anytime and anywhere using a mobile-friendly, highly secure platform. 

The platform focuses on making it simple for people to quickly express their views through the framework on initiatives such as the Digital Birth Certificate and Maritime Safety Plan. Feedback has been positive with engagement rates at nearly 40%, compared to a government average of 10%.

Putting customers at the centre

The insights and learnings clearly captured via the Have Your Say platform are being used across NSW government agencies to improve customer experience throughout the state.

Find out how you can Have Your Say

310,000 website visitors on the Have Your Say Digital Engagement Platform.

• More than 55,700 surveys completed.
• 22,500 ideas contributed.
• Digital Birth Certificate – over 1500 people participated, engagement rate of almost 40% and 80% of respondents said they would use if it was available and universally accepted.