Inside nsw.gov.au

Listening to our customer’s experience of nsw.gov.au, is vital for continuous improvement and the ongoing work…

The NSW Digital Channels Quality Assurance team is leveraging AI (artificial intelligence) technology to reduce…

In this guest post, Marie Ashworth (Program Officer, Engagement) talks to us about her recent experience within…

There has never been a more important time for government to present data openly and clearly to inform and…

Have Your Say (or HYS) is a centralised hub on nsw.gov.au. HYS allows the public to provide feedback on current…

The NSW Government social team uses good content to tackle complacency towards COVID Safe behaviours. 

Cross-agency cooperation and effective communication were key to the NSW Government’s COVID-19 response.

For the last year our training approach has been based solely in a remote learning environment. The focus has…

A connected, customer-centric and innovative communications strategy helped businesses comply with COVID Safe…

Maria Leonardis is the DCS Digital Channel’s team Content Manager. Here, she…