Michelle Weaver and Jessica Duong
Senior Engagement Advisors
Related inside DCS blogs
Inside DCS blog
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We’ve been undertaking research into the ongoing experience of agencies that have migrated to the nsw.gov.au platform. The purpose of the project was to collect feedback from agency customers to better understand their experiences of the nsw.gov.au platform and services in a business-as-usual (BAU) environment and to identify opportunities for improvement.
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When a natural disaster strikes, customer expectations of government assistance become a major focus. Read how nsw.gov.au is responding to help our customers in their time of need.
Inside DCS blog
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With the goal of becoming the world’s most customer-centric government, nsw.gov.au has recently updated its information architecture to improve the customer experience.