Online service status
Our online services may become temporarily unavailable when we make small changes or conduct routine maintenance. To minimise disruption to you, updates will usually occur over the weekend.
Planned online maintenance
Details of planned maintenance on our online services is provided here so you can complete any transactions prior to our systems going offline.
Past online maintenance
We also publish a record of the maintenance completed in the past twelve months for your reference.
| Date | Online service | Not available |
|---|---|---|
| 2024 | ||
| 3 November | Customer service forms | 8.00am to 11.00am |
| 13 October | Customer service forms | 8.00am to 11.00am |
| 10 October | Customer service forms Telephony services | Unscheduled network slowness 1.30pm to 4.00pm |
| 22 September | Customer service forms | 8.00am to 11.00am |
| 1 September | Customer service forms | 8.00am to 3.00pm |
| 25 August | Customer service forms | 8.00am to 11.00am |
| 11 August | Customer service forms | 8.00am to 11.00am |
| 4 August | Customer service forms | 8.00am to 4.00pm |
| 28 July | Customer service forms | 10.00am to 1.00pm |
| 21 July | Customer service forms | 8.00am to 1.00pm |
| 30 June | Customer service forms | 8.00am to 8.00pm |
| 23 June | Customer service forms | Intermittent unavailability 10.00am to 8.00pm |
| 16 June | Customer service forms | 8.00am to 8.00pm |
| 19 May | Customer service forms | 8.00am to 11.00am |
| 28 April | Customer service forms | 8.00am to 11.00am |
| 21 April | Customer service forms | 8.00am to 11.00am |
17 April | Customer service forms | Unscheduled 6.00am to 11.00am |
15 April | Telephony services | Unscheduled 10.30am to 11.30am |
| 7 April | Customer service forms | 8.00am to 3.00pm |
| 17 March | Customer service forms | 8.00am to 1.00pm |
| 3 March | Customer service forms | 11.00am to 12.30pm |
| 25 February | Customer service forms | 8.00am to 5.00pm |
| 11 February | Customer service forms | 8.00am to 11.00am |
| 4 February | Customer service forms | 8.00am to 11.00am |
| 28 January | Customer service forms | 8.00am to 11.00am |
| 21 January | Customer service forms | 8.00am to 11.00am |
| 2023 | ||
| 17 December | Customer service forms | 7.00am to 8.00pm |
| 10 December | Customer service forms | 8.00am to 11.00am |
| 3 December | Customer service forms | 8.00am to 4.00pm |