In addition, business owners across the State have received a total of around 45,000 hours of free, tailored business advice on business-critical topics such as planning, marketing and cash flow.
The Business Bureau’s web pages have seen more than 2.2 million website visits since it launched in October 2023, with NSW businesses benefiting from access to personalised guidance, tailored advice and free digital tools.
The Business Bureau’s team of dedicated Business Concierges has made it easier for businesses to access government support, understand government requirements, apply for licences and permits, receive disaster and emergency assistance, as well as referrals to mental health support for them and their employees.
The Business Bureau’s rapid response team has provided on the ground support for businesses facing acute crisis. They assisted more than 140 business in the aftermath of the tragic Bondi incident, they were on the ground to assist businesses impacted by the M6 sinkholes and provided assistance to businesses in Northern NSW who had supply chains disrupted due to the fire ants infestation.
The Business Bureau’s digital tools, the Service NSW Business Bureau App and Service NSW Business Profile, make it even easier to access government support, manage transactions, and save and track industry licences in just a few taps. Since the launch of the Business Bureau, more than 165,000 businesses have used these digital solutions.
This includes a new seamless way for businesses to renew a business vehicle registration by logging into their Service NSW Business Profile or the Business Bureau Mobile App and simply selecting 'Renew your vehicle registration’. Already, more than 21,500 customers have accessed the registration renewal feature from the Business Profile.
For more information on Service NSW Business Bureau, call 13 77 88 or visit: https://www.service.nsw.gov.au/business
Minister for Small Business Steve Kamper said:
“I am passionate about small business, having lived it my whole career, and these customer numbers tell an amazing story of the significant support delivered by the Service NSW Business Bureau in its first year.
“The Business Bureau is supporting small business owners no matter where they are on their business journey with free, tailored advice and digital tools which are helping to make being in business easier.
“Driven by the priorities of the recently launched NSW Charter for Small Business, we are focused on working with small businesses across the State to tackle unproductive red tape, break down barriers and build a stronger future.
“We know small businesses having been doing it tough, but now the Business Bureau is there for small businesses every step of the way."
Minister for Customer Service and Digital Government Jihad Dib said:
“Small business owners across the State wear many hats which is why we remain committed to making support and services more accessible and more flexible than ever.
“We have seen more than 165,000 businesses access the Service NSW Business Bureau app and their Service NSW Business Profile which shows the Business Bureau’s digital tools are making it easier for small business owners to access the advice, information and support they need on the go and at a time which suits them.”
Founder of Learnopolis Jennifer Kozanic said:
“As a new business, we needed advice about what sort of public liability, professional indemnity and level of cover we needed. We also needed support with considering who we should target with supplying our product and service.
“The Business Bureau has provided great advice on writing grant applications, business development and pricing. Winning a NSW Government contract was huge for us as a two-person start-up.
“Sam, my business concierge, genuinely wants to support us and to have someone cheering you on from the sidelines, who understands business, is something I would recommend for every owner.”
Founder of Parkview Realty Ben Burfitt said:
“The Business Bureau has been hugely supportive in making sure my application for both my class 1 real estate agent licence and business corporation licence were progressed.
“To have someone who is able to liaise with other areas of the NSW Government was extremely beneficial in getting licence approval in a timely manner.
“My business is new and so brand awareness is important to us. I look forward to working with the Business Bureau on how to develop this and market the company in a way that represents our story and what we offer.”
Business NSW CEO Daniel Hunter said:
“The NSW Government has done much to improve the digital interface with business. Our state has led the nation for the past decade.
With rapid improvements in technology and a constantly evolving operational environment, this is an area we can never take for granted. The work must be continuous or we risk falling behind."
