CIB - 674 Community Pharmacy, Retail Management and Retail - traineeships

Date of effect
9 May 2016

Qualification

SIR30316 Certificate III in Business to Business Sales

Term of traineeship

Full time:

• 24 months or until the relevant competencies are achieved

Part-time:

See part-time apprenticeships and traineeships

Probationary period

2 months

Date of effect
9 May 2016

Qualifications

SIR20116 Certificate II in Community Pharmacy

SIR30116 Certificate III in Community Pharmacy

SIR40116 Certificate IV in Community Pharmacy

SIR40216 Certificate IV in Community Pharmacy Dispensary

Terms of traineeships

Full time:

SIR20116 Certificate II in Community Pharmacy

• 12 months or until the relevant competencies are achieved

SIR30116 Certificate III in Community Pharmacy by direct entry

• 24 months or until the relevant competencies are achieved

SIR30116 Certificate III in Community Pharmacy where the trainee holds SIR20116 Certificate II in Community Pharmacy

• 18 months or until the relevant competencies are achieved

SIR40116 Certificate IV in Community Pharmacy

• 24 months or until the relevant competencies are achieved

SIR40216 Certificate IV in Community Pharmacy Dispensary

• 24 months or until the relevant competencies are achieved

SIR40216 Certificate IV in Community Pharmacy Dispensary where the trainee holds SIR30116 Certificate III in Community Pharmacy

• 18 months or until the relevant competencies are achieved

Part-time:

See part-time apprenticeships and traineeships

School based

SIR20116 Certificate II in Community Pharmacy The term for a school based traineeship will be calculated in months from the date of commencement to 31 December of the HSC year. During this period the school-based trainee must undertake a minimum of 100 days of on-the-job training.

Probationary period

2 months

Date of effect
9 May 2016

Qualifications

SIR20216 Certificate II in Retail Services

SIR30216 Certificate III in Retail

Term of traineeship

Full time:

SIR20216 Certificate II in Retail Services

• 12 months or until the relevant competencies are achieved

SIR30216 Certificate III in Retail by direct entry

• 24 months or until the relevant competencies are achieved

SIR30216 Certificate III in Retail where the trainee holds SIR20216 Certificate II in Retail Services

• 18 months or until the relevant competencies are achieved

Part-time:

See part-time apprenticeships and traineeships

School based

• SIR20216 Certificate II in Retail Services
• SIR30216 Certificate III in Retail

The term for a school based traineeship will be calculated in months from the date of commencement to 31 December of the HSC year. During this period the school-based trainee must undertake a minimum of 100 days of on-the-job training.

Probationary period

2 months

Date of effect
9 May 2016

Qualification

SIR40316 Certificate IV in Retail Management

Term of traineeship

Full time:

• 24 months or until the relevant competencies are achieved

Part-time:

See part-time apprenticeships and traineeships

Probationary period

2 months

Date of effect
8 June 2018

Qualification

SIR50217 Diploma of Visual Merchandising

Term of Traineeships

Full time:

SIR50217 Diploma of Visual Merchandising

• 24 months or until the relevant competencies are achieved

SIR50217 Diploma of Visual Merchandising where the trainee holds SIR40316 Certificate IV in Retail Management

• 12 months or until the relevant competencies are achieved

Part-time:

See part-time apprenticeships and traineeships

Probationary period

2 months

Certificate III trainees will learn the skills and knowledge to be competent in the selling of products to other businesses and the building of strong business-to-business relationships. The trainee will learn to operate effectively and manage sales within a territory. Customer relationship management and effective coordination of the provision of services to the customer are essential for success. The demonstration of communication and administration skills to deliver efficient services is required.

Trainees perform roles, such as:

• provide face-to-face and telephone product and service advice in a wholesale or business-to-business sales setting
• work as an inside salesperson in a variety of business-to-business settings
• work as a sales representative calling on established customers and cold calling to build new business
• use computers as part of business and e-commerce processes
• process purchases

Job titles may include:

• business-to-business sales officer
• sales representative
• customer service officer
• customer sales executive
• sales counter assistant
• telephone salesperson

Certificate II trainees will learn to undertake retail operational tasks and provide initial customer service in community pharmacy environment. These trainees provide preliminary advice to customers and function under supervision, as part of a pharmacy team, recognising the limitations of their job role and referring customers to more senior pharmacy assistants or a pharmacist where appropriate. Trainees perform roles, such as:

• Responding to and advising customers on general retail products
• Accepting prescriptions
• Applying product knowledge to recommend and supply a defined range of pharmacy products and services to customers
• Referring customers to more senior pharmacy assistants or a pharmacist
• Operating within the legislative framework, regulation and protocols that apply to community pharmacy
• Operating a point of sale
• Maintaining stock levels and displays
• Organising and maintaining work areas

Certificate III trainees will learn to apply pharmacy product and service knowledge along with retail skills to provide service to customers in a community pharmacy environment. Work is undertaken with some autonomy but under the supervision of a pharmacist. Trainees will perform roles, such as:

• communicating with customers to identify needs
• accepting and delivering prescriptions to and from customers
• applying specialised product knowledge to recommend and supply pharmacy products and services to customers
• operating within the legislative framework, regulation and protocols that apply to community pharmacy
• recognising and acting on situations or requests that require referral to a pharmacist
• assisting in the dispensary
• creating and maintaining displays
• merchandising products and performing stock control

Certificate IV trainees will learn to apply knowledge and skills to provide leadership in the pharmacy team; working relatively autonomously under the broad supervision of the pharmacist. They may also coordinate and supervise others in the workplace. The role involves the use of a broad knowledge base incorporating some theoretical concepts and requires the identification, analysis and evaluation of information from a variety of sources. Trainees will perform roles, such as:

• maintaining store safety and security
• coordinating sales and customer service
• leading a team
• supervising front-of-pharmacy staff
• coordinating merchandise and pharmacy presentation
• coordinating pharmacy health promotions
• providing specialised pharmacy product advice
• providing health care support services
• assisting a pharmacist in dispensary operations and administration
• coordinating stock control requirements for the pharmacy
• coordinating the administration of the pharmacy quality program

Certificate II trainees undertake to learn the skills and knowledge to be competent in a range of activities and functions requiring basic retail operational knowledge and limited practical skills in a defined context. Work is undertaken in various retail store settings, such as specialty stores, supermarkets, department stores and retail outlets. Work is undertaken with some autonomy or in a team but usually under close supervision. Trainees will perform roles, such as:

• provide product and service advice in a retail store
• sell products and services in a variety of retail settings
• work as a checkout operator
• check stock and replenish shelves
• organise and maintain work areas and displays

Certificate III trainees undertake to learn the skills and knowledge to be competent in retail operations. Work is undertaken in various retail store settings, such as specialty stores, supermarkets, department stores and retail fast food outlets.

Trainees will perform roles, such as:

• provide in-depth product and service advice in a retail environment
• sell products and services in a variety of retail settings
• service the point-of-sale area
• organise and maintain work areas and displays
• carry out specific responsibilities, such as merchandising

Job titles may include:

• Sales assistant
• Senior sales assistant
• Customer service assistant
• Point-of-sale operator

Certificate IV trainees learn to provide the skills and knowledge to be competent in frontline management skills of those working in a retail or business-to-business environment. It applies to those who are managing a small retail outlet, a section or department within a larger retail store, a small business-to-business outlet, or a section or department within a larger business or franchise. Trainees perform roles, such as:

• manage a small to medium sized retail store group or franchise outlet
• manage an independent retail store
• manage a business-to-business outlet
• departmental or section management in a retail or business-to-business enterprise
• functional management roles, such as merchandise management
• manage an inside or outside sales team in a business-to-business company

Job titles may include:

• department manager
• merchandise manager
• customer service manager
• shift manager
• small business retail owner

These traineeships are for people seeking to work in retail sales and service (junior), retail operations and/or supervision (intermediate) and retail management (senior).

Diploma level trainees learn to operate as visual merchandising specialists. They apply skills and knowledge to provide a broad range of technical skills and sound knowledge of visual merchandising principles to plan and coordinate visual merchandising activities. They will work in a range of retail settings including speciality and fashion retailers, supermarkets and department stores.

Job titles may include:

• roles such as visual merchandiser
• retail store visual merchandiser
• visual merchandiser stylist and event visual merchandiser

The SIRv3.0 Retail Services Training Package includes 11 qualifications ranging from Certificate I to Diploma, of these, the following nine qualifications support traineeship pathways:

Traineeships

• SIR20116 Certificate II in Community Pharmacy
• SIR20216 Certificate II in Retail Services
• SIR30116 Certificate III in Community Pharmacy
• SIR30216 Certificate III in Retail
• SIR30316 Certificate III in Business to Business Sales
• SIR40116 Certificate IV in Community Pharmacy *
• SIR40216 Certificate IV in Community Pharmacy Dispensary
• SIR40316 Certificate IV in Retail Management *
• SIR50217 Diploma of Visual Merchandising

Entry Requirements

*These qualifications have entry requirements.

On successful completion of the relevant qualification:

• parties may apply to the Commissioner for Vocational Training for completion of the apprenticeship or traineeship prior to the nominal completion date of the training contract or;
• Training Services may issue letters from the Commissioner to both parties inviting them to consider competency based completion if it has received advice from the training organisation that the apprentice or trainee is eligible to receive their qualification.

Download a Request for Competency Based Completion form.

Applications under the Apprenticeship and Traineeship Act 2001 to establish an apprenticeship or traineeship, whether full-time part-time or school based, will not be approved unless the Commissioner for Vocational training is satisfied that appropriate industrial arrangements are in place.

Trainees may be employed under the following awards:

• Amusement, Events and Recreation Award 2020
• General Retail Industry Award 2020
• Fast Food Industry Award 2020
• Pharmacy Industry Award 2020
• Storage Services and Wholesale Award 2020

These arrangement support part-time trainees:

• Amusement, Events and Recreation Award 2020 (Section D)
• Fast Food Industry Award 2020
• General Retail Industry Award 2020 (Section D)
• Pharmacy Industry Award 2020 (Section D)
• Storage Services and Wholesale Award 2020 (Schedule C)

All private sector employers and employees in New South Wales are covered by the national industrial relations system administered by the Fair Work Commission (the Commission). The industrial instrument that applies is a national (modern) award or a current enterprise agreement registered with the Commission. Further information is available from the Fair Work Ombudsman by telephoning 13 13 94 or via their website.

The following qualifications are suitable for delivery in schools:

• SIR20116 Certificate II in Community Pharmacy
• SIR20216 Certificate II in Retail Services
• SIR30216 Certificate III in Retail

For all school based part-time traineeships currently being delivered in New South Wales, refer to School Based Traineeships.

For further information on the delivery of training for school based traineeships, refer to Training Arrangements.

Retail services trainees serving alcohol must undertake Responsible Service of Alcohol training. This training requirement is addressed in SIR07 Retail Services Training Package but the delivery of training is subject to Licensing Authority restrictions on trainers and assessors. Trainees must be at least 18 years of age to serve alcohol. For further information see the Liquor & Gaming NSW website.

For registered training providers that can deliver the traineeship qualifications go to training.gov.au.

A list of registered training organisations that are in contract with the NSW Department of Education to be paid for the delivery of the training is here.

When developing Training Plans, registered training providers should ensure that the training program satisfies the qualification packaging requirements and, at the same time, reflects the nature of the business. Training Plans should be customised so that workplace activities support and align with the qualification units of competency.

On 1 January 2015 the NSW Government introduced new fee arrangements for government subsidised vocational education and training (VET). Under Smart and Skilled, all apprenticeship and most traineeship qualifications are subsidised. For a full list of all the qualifications refer to the current NSW Skills List. Information on the types and levels of subsidies can be found in the Smart and Skilled Fee Administration Policy. Training for existing-worker trainees is not subsidised.

Training Services and Australian Skills Quality Authority (ASQA) transition arrangements are aligned and applied retrospectively from 1 September 2015.

Registered training organisations (RTOs) may commence training in either the new or superseded qualification but must meet the requirements of ASQA. For more information refer to ASQA's General Direction - Learner Transition.

A copy of each Vocational Training Order is available for inspection on this internet site below or at any Training Services centre of the NSW Department of Education.