People have the right to access personal and health information NESA holds about them without excessive delay or expense, with the exception of information which is provided on a fee for service basis. They also have the right to request alteration of their personal or health information, so that it is accurate and, having regard to the purpose for which it was collected, relevant, up to date and not misleading.
Requests can be dealt with by the business unit where the records are held, in accordance with the Procedures for Access to or Alteration of Personal and Health Information published on the intranet, or by the Access and Privacy Officer if the business unit is not known.
Requests should be in writing in most instances and should:
Using the relevant application form for access or alteration is recommended and requests can be sent by email, post or fax to the Access and Privacy Officer if the business unit is not known.
Download the application form:
NESA aims to respond in writing to formal applications within 20 working days. NESA will contact the person to advise how long the request is likely to take, particularly if it may take longer than expected.
If a person thinks NESA is taking an unreasonable amount of time to respond to an application, they have the right to seek an internal review. Before seeking an internal review, contact us to ask for an update or timeframe on the response.
Replacement Certificates and HSC results services are available on a fee for service basis. See NESA's Agency Information Guide for details.
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