Overview
Apprentices and trainees are vital for our future workforce. By mentoring and guiding them, we ensure they have the necessary knowledge and skills for future job market demands. Employers find that supporting apprentices and trainees is not just about teaching skills, but also about fostering loyalty and commitment. As a supervisor, your role is crucial in their success.
This guide is for new supervisors or those looking to enhance their skills.
Training Services is the regulator of apprenticeships and traineeships in NSW. Our advice is free and impartial.
We're responsible for:
- managing apprenticeships and traineeships in New South Wales.
- approving your Training Contract's application and ensure everyone carries out their responsibilities.
- providing free supervisor training, information about apprenticeships and traineeships, advice regarding the Training Contract, mediation and dispute resolution services and referral to other support services and agencies.
Our officers have extensive experience advising learners and employers and are skilled in mediation and dispute resolution. Often, we've dealt with the issue you're facing and have a range of solutions to support you or your learner.
We provide:
- Advice on how to be a better supervisor.
- Information about your legal responsibilities.
- Free supervisor training.
- Site visits or phone calls to ensure your learner is making progress.
- Dispute resolution.
- Advice on the cancellation, suspension or transfer of an apprenticeship or a traineeship.
- Information about professional support services.
Supervisors often come to us when the relationship with their learner has already broken down. At this point it can be too late. Get us involved as soon as possible. On successful completion of the apprenticeship or traineeship, we issue a Certificate of Proficiency to your learner.
Visit:
- Vocational education and training (VET)
- or call 13 28 11 to find your nearest regional Training Services centre.
The program aims are to:
- Achieve higher completion rates for apprentices and trainees.
- Enhance skills and knowledge of workplace supervisors and employers.
- Provide information and support to workplace supervisors and employers.
- Ensure safety and wellbeing for apprentices and trainees, which impact on successful completion of apprenticeships and traineeships.
- Foster the development of productive relationships in the workplace between a supervisor and their apprentice or trainee.
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Module 1
Roles and expectations
- Apprenticeships and traineeships
- Legislation information
- Support services
- The establishment of Training Contract - who is involved?
- The Training Contract
- Your learner's role
- Your role as a supervisor
- Module 1 summary
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Module 2
Physical and psychological safety in the workplace
- Safety and wellbeing
- Managing risk
- Matching job-task to skills sets and ability
- Duty of care
- Bullying and harassment
- Mental health and wellbeing
- Support services
- Module 2 summary
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Module 3
Inclusion and development
- Effective development and communication
- Creating an inclusive work environment
- Understanding your Aboriginal or Torres Strait Islander apprentice or trainees
- Disabilities in the workplace
- Learning styles
- Your role in coaching and on-the-job training
- Bridging the generations
- Module 3 summary
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Module 4
Training Plan
- The Training Plan
- Legal requirements
- Support for formal training
- Giving constructive feedback
- Module 4 summary
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Module 5
Competency and completion
- How to help your apprentice or trainee to become competent
- Workplace competencies and assessment
- The job and a unit of competence
- Assessment and your role
- Signing off on competency
- Completion
- Employer endorsement
- Module 5 Summary
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Support and resources
- Continuing Apprentices and Trainees Placement Service (CAPS)
- Financial assistance for learners and employers
- Supervisor and learner support
- Employer support for a learner with a disability
- Additional government support services contacts
- Training plan
- SafeWork WHS Tool Kit
- Induction checklist for new employees
- Checklists: New employee induction, Workplace bullying, Staff training needs
- Disability support services
- Videos: Supervising your apprentice or trainee, Mental health
- Free workshops: Supervising your apprentice or trainee
Contact Training Services
- Phone: 13 28 11
- Email: apprenticeshipsandtraineeships@det.nsw.edu.au
- Contact us for more information.