Paying Ambulance fees

In this guide, we explain how you can pay NSW Ambulance. 

You will need to pay NSW Ambulance if you have used their services.

For example, if they took you to hospital. 

NSW Ambulance will send you an invoice.

An invoice is a document that includes:

• a list of services that you need to pay
• the amount that you need pay.

You can pay NSW Ambulance in the myAmbulanceFees portal on the revenue NSW website.

You can pay NSW Ambulance from your bank account.

You can find information about how to do this in your invoice.

You can pay NSW Ambulance over the phone.

1300 655 805

You can pay NSW Ambulance at a post office.

You can find a post office near you on the Australia Post website.

You can also pay NSW Ambulance in the mail. For example, by sending a cheque.

You can send this to:

Chief Commissioner State Revenue

Revenue NSW

GPO Box 4130

Sydney NSW 2001

You will need to pay your NSW Ambulance invoice as soon as you can.

You might need to pay more if you don't pay on time.

When you don't have to pay for a service, we call it an exemption.

You can find out more in the Fee exemption page on our website.

There are some people who might not have to pay for NSW Ambulance services.

We explain who might not have to pay below.

You might not need to pay NSW Ambulance if you have a concession card.

This is a card from the government that gives certain people a discount on some services. 

Concession cards include:

• health care concession cards
• pensioner concession cards
• Commonwealth Seniors Health Card
• Department of Veteran Affairs Card.

If you have one of these cards, you don't have to pay for any services you use for an emergency.

An emergency:

• is a dangerous situation
• something you don't expect to happen
• can put your health and safety at risk.

You will need to share your concession card number when you ask for an exemption.

You can ask for an exemption through the myAmbulanceFees portal on the Revenue NSW website.

You might not need to pay NSW Ambulance if you have health insurance.

Insurance is a service you pay for to protect you if something goes wrong.

If you have insurance and something goes wrong, your insurance company can pay the cost.

You will need to give your NSW Ambulance invoice to your health insurance provider.

You will also need to fill out a form that asks your health insurance provider to pay the invoice.

You can contact your health insurance provider to find out more.

There are different rules for people who were visiting NSW when they used the NSW Ambulance service.

If you live in a different state or territory, you need to contact the ambulance service where you live.

You need to ask the ambulance service if they have an agreement with NSW Ambulance.

The ambulance service will tell you:

• if you can get an exemption
• how you can get an exemption.

You can find out more on the Which services have this agreement page on the NSW Ambulance website.

If you live in another country, you will have to pay the full cost for using NSW Ambulance services.

If you can't afford to pay NSW Ambulance, you can ask them to review the invoice.

When someone reviews an invoice, they check to see:

• how they made a decision
• if they need to change a decision.

You can also ask NSW Ambulance to review the invoice if:

• there is a reason why you shouldn't pay
• you think NSW Ambulance made a mistake.

After they review an invoice, they might:

• make the cost of the service less
• decide you don’t need to pay.

You can find how to ask for a review in the Fee Review page on the NSW Ambulance website.

You can call Revenue NSW.

1300 655 805

You can call them:

• Monday to Friday
• 7am to 7pm.

You can also email them.

statedebt@revenue.nsw.gov.au

You can also share your feedback.

When you give feedback, you tell someone what they:

• are doing well
• can do better.

You can tell us what you think in the Feedback page on the Revenue NSW website.