General contact information
- General enquiry? Please email: SNSWLHD-YourFeedback@health.nsw.gov.au
- Compliment or Complaint? Please email: SNSWLHD-ConsumerFeedback@health.nsw.gov.au
- Feedback Line: 1800 662 167 (9am to 5pm, Monday to Friday)
- Postal address: PO Box 1845, Queanbeyan NSW 2620
Find the address and phone numbers for hospitals and health services in towns and communities across Southern NSW LHD.
All referrals and community health enquires can be directed by phone 1800 999 880 (free call, operates 8:30am - 4:30pm Monday to Friday) or email SNSWLHD-CommunityIntake@health.nsw.gov.au
Call the Alcohol and Other Drugs intake line on 1800 809 423 (free call, operates 24 hours, 7 days) for enquiries or to make an appointment.
Call the NSW Mental Health Line on 1800 011 511 (free call, operates 24 hours, 7 days) for professional help and advice, and for referrals to local mental health services.
For enquiries and requests for information under Chapter 16A of the Children and Young Persons (Care and Protection) Act 1998email: SNSWLHD-CentralContactPoint@health.nsw.gov.au
Our public health unit works to identify, prevent and minimise public health risks to our community. They oversee areas including immunisation, infectious disease control, environmental health, sexual health, HIV, hepatitis, and tuberculosis.
For advice or to report a breach call 1300 066 055 or email MLHD-Publichealth@health.nsw.gov.au
If you have a general privacy enquiry or complaint regarding our District, contact:
Privacy Officer
Southern NSW Local Health District
Postal address: PO Box 1845, Queanbeyan NSW 2620
Phone: (02) 6491 9170
Email: SNSWLHD-Privacy@health.nsw.gov.au
Contact Southern NSW LHD's Media and Communications team:
Phone: 0467 819 506
You are entitled to request access (subject to some limited exceptions) to all personal information including your own health records. You can apply for a medical record online by submitting an Application for access to health information form.
For enquiries about accessing records or for medico-legal enquiries, including subpoena and chapter 16a email SNSWLHD-Privacy@health.nsw.gov.au
See also Accessing your Information under Information for patients in Southern NSW LHD
Access to information held by all government agencies, including Southern NSW Local Health District, is governed by the Government Information (Public Access) Act 2009 (GIPA Act).
The GIPA Act requires us to release information unless there is an overriding public interest against disclosure. Visit the Information and Privacy Commission NSW (IPC) website or the NSW Health website for more information.
How to make a formal GIPA request
If you would like to make an application for Southern NSW LHD information (either personal on non-personal) under GIPA you must submit a valid application.
Southern NSW LHD GIPA Request form
Submit your completed application form with payment to:
GIPA Officer
Southern NSW Local Health District,
Postal address: PO Box 1845, Queanbeyan, NSW, 2620
Phone: (02) 6150 7703
Email: SNSWLHD-GIPA@health.nsw.gov.au
A valid formal application for access to government information must:
- be completed in writing, stating that it is made under the Government Information (Public Access) Act 2009 (NSW)
- have an Australian postal address for return correspondence
- provide enough details to help the agency identify the information you want
- include application fee payment of $30 You can pay this online via the NSW Payment Portal or by sending a cheque (made payable to Southern NSW LHD).
For personal information requests, a certified copy of your identification should be included. Please note there may be further processing charges for your GIPA application.
For further information, refer to the Information and Privacy Commissioner Fact Sheet on your Review Rights under the GIPA Act or call 1800 472 679.
You can access our District's GIPA Annual Reports via the Our Reports page.
If you are:
- a patient or carer, email SNSWLHD-Revenue@health.nsw.gov.au
- a private health insurance or a workers compensation provider, email SNSWLHD-Revenue@health.nsw.gov.au
- a supplier or vendor, email SNSWLHD-Accounts@health.nsw.gov.au
| Executive services | Phone: (02) 6150 7329 |
| Careers or human resources | Phone: 0459 849 176 |
Your feedback matters
At Southern NSW LHD, we aim to provide the best health care possible to our communities. Hearing feedback and suggestions from the people we care for is an important part of this.
If you want to tell us about something we did well or not so well for you or your loved one, we're keen to know so we can understand and work with you to improve our services.
Complaints
We aim to resolve complaints raised within 35 days. If your complaint is complex, it may take longer – if this is the case, we will contact you to let you know.
You can share your experience with us in the following ways:
Let the staff involved in your care know that you have a concern. You can also ask someone you trust to speak with staff on your behalf.
Ask to speak to one of our local hospital or service managers or with the after-hours nurse manager.
Call our feedback line on 1800 662 167 (9am to 5pm, Monday to Friday) or email SNSWLHD-Consumerfeedback@health.nsw.gov.au
Write to the Chief Executive:
PO Box 1845, Queanbeyan NSW 2620
If you are not satisfied with Southern NSW LHD's response to your concerns, you can contact the following independent organisations:
Phone: 1800 043 159 | |
Phone: 1800 451 524 | |
Phone: 1800 472 679 |
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