NSW Reconstruction Authority Community Guidelines

You’ll find us moderating and monitoring the channels during standard business hours - Monday to Friday 8:00am to 4:00pm. We’ll do our best to respond to you within 3 business days, however, we may take longer during busy periods. We appreciate your patience. 

Engaging with RA on social media

RA social media is used to share NSW Government information and services, with a goal to provide a channel for enquiries from the NSW public. We’re also here to help you find the information that you need.

We value comments and look forward to hearing your opinions, but it is important these contributions are relevant and do not disrupt others in the online community.​ As a public service agency, we’re apolitical and unable to respond to political commentary.

Use of social media channels​

RA engages with NSW residents in the public domain in accordance with the terms and conditions of the hosting social media platform.

When engaging on RA social media channels (posting, direct messaging, commenting or sharing) we may hide or delete posts that moderators consider to be:

• content or links that are unlawful, or may defame, discriminate, offend, interfere with privacy or infringe copyright or other intellectual property rights. Posts we deem to be potentially defamatory or that violate privacy laws will be removed.
• vilification or discrimination against any particular gender, religion, sexual preference, age, disability, marital or domestic status, race/ethnicity, criminal record or political opinion.
• swearing or abusive terms in any language.
• deceptive, misleading or fraudulent information, including impersonating or falsely representing any other person or organisation. Information that is false, unfounded or misleading, whether intentional or not, will be removed.
• personal attacks against other users, members of the public or RA, and related agencies or staff members.
• comments that are political in nature. While we welcome the discussion of policies and initiatives, it is not the place to discuss political parties and personalities.
• advertisements, requests to endorse commercial products or services or soliciting donations.
• personal information relating to yourself or others (names, email addresses, phone numbers or photographs).
• copied and pasted, duplicated or off-topic posts will be removed. We do not tolerate posts containing links to harmful or suspicious websites or applications.

We also ask that you refrain from sending unsolicited direct messages to other users.

If you breach these guidelines, we may block your account.

If posts or comments  breach these Guidelines and appear on RA social media channels, please report to the RA social media team by email.

RA does not endorse or otherwise support any views, opinions or comments posted on our social media account and any content, sources or accounts that it acknowledges, follows, links, retweets or shares on our social media channels.

Sharing personal information​

People may choose to share contact information with our social media team in private settings (direct messages) of the social media platform to allow us to investigate an enquiry further. By doing this, you accept any risks with the relevant social media platform’s terms and conditions, and its privacy policies.

Disclaimer

RA accepts no responsibility, or liability for any loss, damage, cost or expense, which you or another party directly or indirectly suffers arising out of, or in connection with, your use of, or reliance on, any posts, comments or any other information made available or accessible through our social medial channels or any linked site or facility.

To the extent permitted by law, RA accepts no liability arising from its moderation or removal of, or failure to moderate or remove, any post, comment or other material (including inappropriate content) from its social medial channels.

RA Privacy Collection Notice

Information you provide to the RA over social media is used to help with your enquiry. This information is collected from you on a voluntary basis and may be disclosed to other government agencies to assist with your enquiry or escalate to the appropriate team. Your information may also be used to improve the customer experience.

The RA will not disclose your personal information to third parties for any purposes not already stated in this Privacy Collection Notice, or to which you have otherwise consented, unless RA is required, or authorised, by law to do so.

You may ask for access to the information we hold about you at any time and request to update, correct or amend your personal information by contacting:

Privacy Officer

NSW Reconstruction Authority

GPO Box 5434,

Sydney, NSW, 2001

Email:privacy@reconstruction.nsw.gov.au

Contact

For more information on these Guidelines or to report a post or comment on our social media channels, please contact the RA social media team by email.

These Guidelines may be modified at any time. It is your responsibility to keep up to date with the modifications to the Guidelines. If you participate in RA’s social media channels following any modification, you will be considered to have accepted the modified Guidelines.