Carer Gateway
Carer Gateway is an Australian Government program that supplies free services and support for carers.
The government works with a range of health and carer organisations across the country - known as Carer Gateway service providers - to deliver services to carers no matter where they live in Australia.
Services offered include:
- online skills course
- carer support planning
- in-person and phone counselling
- carer directed support packages
- respite services, including emergency respite
- in-person and online peer support and self-guided coaching.
If you care for a family member or friend with a disability, medical condition, mental illness, or a person who is frail due to age, then Carer Gateway can help you.
Visit Carer Gateway to learn more or call 1800 422 737 (Monday to Friday) to learn more.
Carers NSW
Carers NSW is a non-government organisation that offers information, resources, emotional support and counselling programs.
Carers and service providers can receive help from a range of helpful education sessions and workshops. It can help carers build ability, skills and knowledge as well as improve their health and wellbeing.
Services offered include:
- carer career pathways, support and skills guidance
- education and training for carers and service providers
- support for children and young people with a caring role
- support for employers that want to become more carer-friendly.
Visit Carers NSW Australia or call (02) 9280 4744 between 9am-5pm from Monday to Friday to learn more about carer information and support.
Financial and travel assistance
To find about payments and allowances available for NSW carers, visit Services Australia - caring for someone and Carers NSW - financial support.
Carers in NSW may also be eligible for free or low-cost transportation, including subsidised taxi fares. For more information refer to transport and travel on the Carer Gateway website.
Other resources and support for carers
If you need support, you can reach out to these services:
Young Carers NSW
Young Carers are children or young people, 25 years or under, who help or take on the caring role in their family.
The Young Carer Program at Carers NSW supports and connects young carers with information, referrals, counselling, educators, community members and workshops.
For support and advice call the Carer Gateway on 1800 422 737 or visit Young Carers NSW online.
My Aged Care
My Aged Care is the Australian Government’s contact centre for older people, as well as their families and carers, to access aged care services.
To see if you are eligible call 1800 200 422 or visit My Aged Care online.
National Disability Insurance Scheme
The National Disability Insurance Scheme (NDIS) is Australia’s first national scheme for people with disability. It provides individualised support for people with permanent and significant disability, their families and carers.
To see if you are eligible call 1800 800 110 or visit the NDIS website.
Tell us if you're worried (REACH)
REACH is a communication process developed by the NSW Clinical Excellence Commission. It stands for Recognise, Engage, Act, Call, Help is on its way.
You can escalate your care concerns using the REACH system by:
- first talking with a nurse or doctor caring for the patient
- if you or the patient is still worried, you can escalate your concerns by calling 1800 904 355 to activate an independent review of your concerns in 30 minutes.
Learn more about the REACH system and find helpful resources and toolkits.