Integrity Reporting Platform
The Geographical Names Board (GNB) has zero tolerance to serious wrongdoing such as fraud or corruption. The Integrity Hotline Reporting Platform makes reporting instances of misconduct or serious wrongdoing a simple process. It’s available 24/7 to raise a concern or make a complaint and you have the option to choose to remain anonymous.
In addition to staff of the GNB, this also applies to other individuals who are considered public officials, such as contractors, subcontractors and volunteers, who are engaged to deliver services on behalf of the organisation or exercise the functions of behalf of the relevant agency.
If you are a member of the public and you believe an employee, contractor, subcontractor or volunteer, or someone we do business with is behaving inappropriately, is involved in unethical behavior, dishonest or corrupt conduct, we encourage you to report it.
We expect all our staff to behave lawfully, ethically and with integrity at all times. Staff are not permitted to accept bribes or inducements (no matter how trivial these may be), or to act dishonestly or partially as public officials.
It is also policy to report to the police any customers who might offer inducements or bribes to staff to act dishonestly.
Making a report
There are three ways you can make a report:
The Integrity Hotline Reporting Platform makes reporting instances of misconduct or serious wrongdoing a simple process. It’s available 24/7 to raise a concern or make a complaint and you have the option to choose to remain anonymous.
Visit Whispli and submit your report
Call The DCS Integrity Hotline on 1800 577 112.
Report to:
- the Chair of the Geographical Names Board
- a disclosure officer – ordinarily, the most senior person at your worksite will be a disclosure officer. Some locations, such as corporate offices have multiple disclosure officers. In the Department of Customer Service (DCS) and associated agencies where an arrangement for DCS to exercise PID Act 2022 functions has occurred, people occupying the following positions are disclosure officers for the purpose of the DCS PID Policy and the PID Act 2022
- the Secretary
- all Deputy Secretaries (Public Service Senior Executive Band 3)
- all Executive Directors (Public Service Senior Executive Band 2)
- all Directors (Public Service Senior Executive Band 1)
- all staff within the DCS Investigations and Corruption Prevention directorate
- all Service NSW Service Centre Managers
- the most senior ongoing employee at each Department of Customer Service office location
- Email the Investigations and Corruption Prevention team to request contact details in the event you are unable to access the internal DCS directory.
- your manager, the person who directly or indirectly supervises you (you may have more than one). Your manager will make sure that your report is communicated to a disclosure officer of the DCS Investigations and Corruption Prevention Team.
Information for employees, contractors, subcontractors and volunteers
All employees, consultants, contractors, subcontractors and volunteers can report suspected serious wrongdoing via the Whispli reporting platform, your manager, or a disclosure officer.
If your report has the features of a voluntary public interest disclosure, the Public Interest Disclosures Act 2022 (PID Act) provides you with legal protections against detrimental action for making your report.
Serious wrongdoing includes:
- corrupt conduct
- serious maladministration
- serious and substantial waste of public money
- a government information contravention
- a privacy contravention; or
- a local government pecuniary interest contravention
- See the DCS PID Policy for more information.
Functions exercised on behalf of agencies
Agencies have an obligation under section 81 of the Public Interest Disclosures Act 2022 (the PID Act) to prominently publish on their website the details of any arrangement for an entity to exercise any function(s) conferred or imposed under the PID Act on behalf of the agency and any arrangement to exercise functions on behalf of another agency.
The Department of Customer Service has entered into a number of such arrangements, the details of which can be found in the Section 81: PID Act 2022 Notice (PDF 128.26KB).