Strategy

Our strategic direction

Local Land Services delivers services and advice that support effective delivery of five NSW outcomes:

1. Government services are accessible, effective and integrated.
2. Communities are prepared for and resilient to disasters and emergencies.
3. Natural resources are used productively and sustainably.
4. The environment and our heritage is protected, enhanced and enjoyed.
5. Aboriginal people’s voices are heard at the centre of government.

State Strategic Plan

Our State Strategic Plan 2020-2030 and 11 local strategic plans provide more detailed direction to our stakeholders and communities about how we are going to deliver the state outcome. 

These strategic plans are supported by detailed business and functional plans, including statewide Aboriginal Engagement Strategy, Service Delivery Strategy and Strategic Workforce Plan. 

Functional plans drive detailed service delivery and include regional weed and pest plans, a travelling stock reserve plan of management, a natural resource management framework and an agricultural services framework.

Find links to our state and local strategic plans on our About Us page. 

Measuring our success

To measure our performance, we have developed a Business Evidence and Reporting Tool (BERT) to link our everyday on-ground activities, events and customer interactions to our strategic plans, core services and statewide metrics.  

We monitor our success in delivering the state outcome through:  

• increased engagement of land managers in our programs relating to agricultural productivity, bio security risks and natural resource management  
• increased area of improved land manager practices relating to agricultural productivity, biosecurity risks and natural resource management  
• increased land manager recommendation of Local Land Services to their friends for services relating to agricultural productivity, bio security risks and natural resource management.    

We monitor our delivery and engagement through 44 statewide metrics consisting of:    

• 32 delivery metrics including hectares of pest control and revegetation, land management certificates issued and animal surveillance investigations
• 12 customer engagement metrics, such as the number of awareness and training events, participants at events, groups supported and partnerships.   

In 2023/24 we achieved:

Improved biosecurity practices

• 102,875 ha weed management
• 46,584,401 ha vertebrate pest control (more than 50% of NSW)

Improved landscape management practices

• 1,727 ha threatened species habitat protection
• 2,146 ha wetland management  
• 15,267 ha native vegetation enhancement

We also supported landholders through:

• 20,258 ha land management notifications
• 43,916 ha land management certificates
• 83,688 ha licenced private forestry

Improved primary production practices

• 201,289 ha managed for improved soil condition
• 1,131,971 ha for improved agricultural production

Improved emergency management practices

• More than 65% staff trained in Emergency Management, including >12% in specialist roles.

We continued to support our customers and stakeholders through:

• over 300 training events
• over 2,450 awareness raising events
• providing over 71,000 1:1 technical consultations with land managers
• supporting over 800 community groups
• developing partnerships with around 210 non-government organisations.