Who we are

State Records NSW is the NSW Government’s records management authority.

Our core role is to support transparent and accountable government. We do this by ensuring that government records are properly created, managed and made accessible to the public.

We are a statutory body. Our responsibilities and functions are established by the State Records Act 1998. They include:

• overseeing recordkeeping by public offices of NSW,
• determining standards and providing advice
• identifying State records that have enduring value and are required to be retained as State archives.

Recent changes to the Act have strengthened our regulatory role. This enables a greater focus on policy leadership and promoting excellence in records management.

We administer Parts 1, 2, 3 and 7 of the State Records Act.

Values

Our work is guided by the NSW Government values of integrity, trust, service and accountability. 

Our service standards

We aim to be a best practice regulator that is transparent in its operations and accountable to the people of NSW.

We aim to:

• provide you with accurate, consistent and clear information
• provide you with access to our information and services via our website
• respond to requests in a timely and efficient manner (although complex matters may take longer to finalise)
• encourage your feedback about our services
• respect your right to make a complaint. 

What you can expect from us

We aim to provide accurate and consistent information about the service we provide and when we will provide them.

When engaging with you, we will:

• identify ourselves
• be respectful to your needs
• acknowledge all correspondence
• inform you if we are not able to meet agreed timeframes and keep you updated
• handle your personal information in accordance with NSW privacy legislation
• refer you to a more appropriate organisation if your inquiry is outside our remit.  

Complaints about our service

We aim to resolve complaints about our service quickly and fairly. If not satisfied with our service, you can:

• first, try to resolve the issue with the staff member, their supervisor or manager;
• then, if you are not satisfied with the outcome, you can write to, email or phone the Executive Director, State Records NSW:

Martyn Killion

Executive Director, State Records NSW

Email: martyn.killion@mhnsw.au

When you make a complaint, please provide as much information as you can to help us understand your concerns and to investigate them, if required. This includes your:

• full name
• organisation
• contact details
• the specific details of your complaint
• the outcome sought.

All complaints received will be treated with the utmost seriousness and will be kept confidential.

For more information, read our Complaints Handling Policy