State Records Complaint handling policies

The complaint handling policy helps to outline our approach as an agency when we receive a complaint about our services. 

This policy helps to indentify how complaints about poor recordkeeping are managed. 

This policy explains to members of the public why a complaint about poor recordkeeping might be referred on rather than assessed internally. 

This policy explains how we use the Notices Power, which is as escalatory power for instances of poor recordkeeping.