Customer Service media releases

Read official media releases by agencies within the Department of Customer Service.

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Departmental Release
14 March 2025

Statewide SafeWork Op - Keeping workers safe around mobile plant, fixed machinery and vehicles

Case Study:  Mark Ellis, injured in a workplace forklift incident . Over 140 notices have already been issued by SafeWork NSW Inspectors, who are conducting a statewide targeted compliance operation to reduce injuries caused by mobile plant, fixed machinery and vehicles in the workplace.

Departmental Release
14 March 2025

Statewide SafeWork Op - Keeping workers safe around mobile plant, fixed machinery and vehicles

Case Study:  Mark Ellis, injured in a workplace forklift incident . Over 140 notices have already been issued by SafeWork NSW Inspectors, who are conducting a statewide targeted compliance operation to reduce injuries caused by mobile plant, fixed machinery and vehicles in the workplace.

Departmental Release
5 March 2025

Service NSW Centre closures as Cyclone Alfred approaches the coast

Several Service NSW Centres will be closed over the coming days to protect both customers and staff with Cyclone Alfred expected to impact the northern regions of the State as it tracks towards the coast.

Departmental Release
27 February 2025

Safety risks identified at Snowy Hydro 2.0

Unacceptable safety risks were identified yesterday by SafeWork NSW Inspectors attending the Snowy Hydro 2.0 project following a dangerous incident involving a ventilation fan on Tuesday 25 February.

Departmental Release
27 February 2025

Dual-flush deadline for rental properties to meet new water efficiency rules

Rental properties in NSW must meet more stringent water efficiency measures as part of changes coming into effect this month to help reduce water waste and lower household bills for renters living in properties with older facilities. 

Departmental Release
26 February 2025

NSW Fair Trading releases McGrathNicol report into Netstrata

NSW Fair Trading has today released the report prepared by independent examiner McGrathNicol into the conduct of Netstrata.

Departmental Release
20 February 2025

Building Commission NSW launches Industry Research Panel

Building Commission NSW is calling on tradespeople from around the state to help shape the future of the NSW construction industry, with the launch of the new Building Industry Research Panel.

Departmental Release
20 February 2025

NSW Fair Trading prosecution sees real estate agent given intensive corrections order after $1.4 million fraud

A NSW Fair Trading prosecution of a real estate agent who misappropriated $1.402 million from trust accounts has been finalised with the agent sentenced to a two-year and 10-month intensive corrections order and 450 hours of community service.  

Departmental Release
4 February 2025

Have your say on NSW work health and safety regulation

Employers, workers, unions and industry experts are being encouraged to have their say on changes to the Work Health and Safety Regulation (the Regulation).

Departmental Release
25 January 2025

Record number of illegal fireworks sparks Australia Day warning

SafeWork NSW observed the highest recorded number of illegal fireworks on New Year’s Eve with more than 180 reports of illegal use of fireworks across the State.

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