Reviews of Building Commission NSW decisions
You can request a review of some of the decisions made by Building Commission NSW. This guide explains the review process and provides step-by-step instructions to help you apply.
Key information
- An internal review will consider certain decisions made by Building Commission NSW regarding authorisations, licensing, regulatory actions and penalty notices.
- The internal review process follows the provisions of the Administrative Decisions Act 1997 and other relevant legislation.
- A review is conducted by an officer, not involved in the original decision, to assess whether the original decision was fair and correct.
What is an internal review?
An internal review is an independent process that examines whether the decision made by Building Commission NSW was fair and correct at law.
The review process does not involve an investigation or reprocessing of the original application.
We review decisions that fall under these broad categories:
- Authorisations: licences, registrations, or permits
- Regulatory actions: disciplinary actions or other regulatory claims
- Penalty notices: fines or other penalties issued by Building Commission NSW
Legal requirements
Internal reviews follow guidelines set by the Administrative Decisions Review Act 1997 and other relevant laws.
How to apply for an internal review
Prepare your application
Write a submission clearly explaining why you think the original decision was incorrect or unfair and include any supporting documents as well as your Australian address.
Submit your application
You have two options for submitting your application:
- Email: revdec@customerservice.nsw.gov.au
- Mail: PO Box 972, Parramatta NSW 2124
Remember: Submit within 28 days of receiving the original decision.
The review process
Following receipt of your application:
- It will be assigned to a review officer that was not involved in the original decision.
- You’ll receive confirmation that your application has been received.
- The review officer will evaluate all information you provide, along with the original decision and relevant legislation.
Review outcome
After reviewing your application, the review officer will determine an outcome for your case. The outcome may be to either:
- Affirm the original decision.
- Vary the original decision.
- Set aside the original decision and replace it with a new decision.
Further options if you’re dissatisfied
If you’re still dissatisfied with the decision, you can apply to the NSW Civil and Administrative Tribunal (NCAT) to review it. NCAT is an independent tribunal that can review certain types of decisions.