Customer Service media releases

Read official media releases by agencies within the Department of Customer Service.

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Departmental Release
12 February 2026

Think with your head and not your heart to avoid scams this Valentine’s Day

NSW residents are being urged to stay alert online this Valentine’s Day with scammers increasingly using artificial intelligence (AI) to target people through romance scams.

Departmental Release
11 February 2026

Building Commission NSW visits 850 sites as part of unprecedented statewide inspection campaign

Building Commission NSW made an unprecedented push into regional NSW in 2025, visiting more than 850 building sites around the state to ensure construction standards are up to scratch. The increased focus on regional NSW represents Building Commission NSW’s commitment to protecting homeowners and upholding building quality and safety standards across the state.

Departmental Release
27 January 2026

Plumbing supervision rules refined by building watchdog

Clarified supervision standards have been outlined in a Statement of Regulatory Intent (SRI) for apprentice plumbers, plumbing certificate holders and unlicensed and unqualified staff, after Building Commission NSW worked with industry to find a path towards lifting standards in the sector.

Departmental Release
27 January 2026

NSW strengthens AI oversight with modernised framework

A new Artificial Intelligence (AI) Assessment Framework has been launched to give NSW Government agencies clearer guidance, stronger safeguards and more efficient assessments of AI systems.

Departmental Release
3 December 2025

Connecting the Clarence: Aboriginal artwork brings culture and community together at Grafton Service NSW Centre

An Aboriginal artist’s visual story of strength, unity and connection of the Clarence Valley to the Bundjalung, Gumbaynggirr, and Yaegl peoples is now proudly on display at Grafton Service NSW Centre.

Departmental Release
27 November 2025

Fair Trading inspection blitz on Central Coast real estate agents leads to enforcement against underquoting

NSW Fair Trading (NSWFT) has undertaken unannounced visits to 64 real estate and property services businesses on the Central Coast resulting in on the spot fines, warning letters and the opening of an investigation into a real estate agent for repeated underquoting breaches.

Departmental Release
27 November 2025

Don’t give scammers a steal while you shop for Black Friday and Cyber Monday deals

NSW customers looking to get their Christmas shopping done early this Black Friday and Cyber Monday are reminded scams come in many different disguises.

Departmental Release
25 November 2025

Building Commission NSW returns to Riverina-Murray to lift electrical standards

Building Commission NSW has returned to the Riverina-Murray to hammer home the importance of electrical standards, issuing 11 fines and 36 written notices for electrical issues in a recent blitz.

Departmental Release
13 November 2025

Artificial Intelligence powers nsw.gov.au search engine

People will now be able to read important NSW Government information faster and more easily than ever thanks to new search summaries on nsw.gov.au generated by Artificial Intelligence (AI).

Departmental Release
13 November 2025

NSW Fair Trading publishes its Strategy and Priorities Annual Report 2024-2025

NSW Fair Trading has released its annual Strategy and Priorities Annual Report for 2024-25, outlining the significant actions taken against its Strategy and Regulatory Priorities during the period.

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