Why are we collecting your personal information?
The Department of Customer Service (we, us) is collecting your personal information through this form.
What personal information do we collect?
We collect the following information from you:
- NSW Seniors Card or NSW Senior Savers Card (NSW Seniors Card) number,
- Surname.
How will we use and disclose this information?
You are providing this personal information so that we can check the validity of your NSW Seniors Card for the purpose of receiving a discount from a business that agrees to provide discounts to holders of NSW Seniors Cards (“Participating Business”).
This information will only be used for the validation described above and for directly related actions arising from that request. We will communicate the results of the validation (Yes/No) to the Participating Business and share a token, which does not include your personal information.
Your personal information will only be shared between us and Service NSW for the purpose of validation. We will not disclose your personal information to anybody else, including the Participating Business, unless required or authorised by law, such as by court order.
We will use your personal information instantly to verify your NSW Seniors Card validity with Service NSW.
Are you required by law to provide us with this information?
Providing us with the requested information is not required by law. However, if you choose not to provide us with the requested information, we may not be able to verify your eligibility for the discount.
How do we store and protect your personal information?
We will not store your personal information; it will be used instantly as described in’ How will we use and disclose this information?’ section.
We will protect your personal information against loss, unauthorised access, use, modification or disclosure by taking reasonable security safeguards.
More information
This privacy notice applies only to the information you are providing in this form. If you would like to know more about how the Department of Customer Service meets its regulatory obligations in collecting, using, sharing and storing personal information, you can read their complete Privacy Management Plan on: https://www.nsw.gov.au/departments-and-agencies/customer-service/privacy-management-plan.
Seniors Card is a Department of Communities and Justice program managed in partnership with Service NSW. If you want to know more how the Department of Communities and Justice handles your personal information, you can read the NSW Seniors Card Privacy Policy on: https://www.nsw.gov.au/sites/default/files/2023-02/NSW%20Seniors%20Card%20Privacy%20Policy.pdf.
You have the right to access your personal information held by the Department of Communities and Justice without excessive delay or expense. You also have the right to have your personal information corrected if it is inaccurate or out-of-date.
If you would like to access or correct your personal information, please contact the DCJ Seniors Card Team on: Contact.SeniorsCard@facs.nsw.gov.au.
You may also contact Department of Customer Service if you have any questions about this privacy notice on:
Privacy Coordinator
Department of Customer Services
2-24 Rawson Place
Sydney NSW 2000
Email: privacy@customerservice.nsw.gov.au
Background
Personal information
Personal information is any information or an opinion about an individual whose identity is apparent or can reasonably be ascertained.
Privacy and Personal Information Act 1998
NSW Government Agencies must comply with the Information Protection Principles (IPPs), which are outlined in the Privacy and Personal Information Act 1998 (PPIP Act). These regulate the collection, storage, use and disclosure of personal information held by Government Agencies.
