Request an alternative format

People with disability can use this form to request content in an alternative format.

If you are unable to access a document on this website due to disability, you can request an alternative format using the request form below. 

Depending on the document and the nature of your request it may take several weeks to provide you with the alternative format. We may need to contact you to clarify any details of your request.

Please note that some documents on this site are produced by third parties. In some cases we may not be able to provide an accessible format. We will let you know if this is the case.

If you are unable to find the information you are looking for or need assistance completing a form, please contact ServiceNSW on 13 77 88.

Privacy Collection Notice

This form collects sensitive/health information, which will be handled and protected appropriately to its sensitivity, and will only be used for the purpose you are providing it in this form. Please read the privacy collection notice for more information about how we handle your information.

You are providing this personal information so that NSW Department of Customer Service can process your request.  

This information will only be used for requesting provision of alternative format website information, and for directly related actions arising from that request. It will be stored and protected appropriate to the sensitivity of this information and will not be used for any other purpose.    

NSW Department of Customer Service will not share or disclose your personal information to anybody else unless required or authorised by law, such as by court order.  

NSW Department of Customer Service will store and protect your personal information until the enquiry or purpose of contact has concluded. Subject to any other legal requirements regarding information retention, your information will be retained for 10 days. 

More information  

This privacy notice applies only to the information you are providing in this form. If you would like to know more about how NSW Department of Customer Service meets its regulatory obligations in collecting, using, sharing and storing personal and health information, you can read their complete Privacy Policy or Privacy Management Plan on https://www.nsw.gov.au/nsw-government/privacy-statement.  

You have the right to access your personal and health information held by NSW Department of Customer Service, without excessive delay or expense. You also have the right to have your personal and health information corrected if it is inaccurate or outdated.   

If you would like to access or correct your personal information, please contact below: 

Address:

Privacy Team

Department of Customer Services
2-24 Rawson Place
Sydney NSW 2000
Australia

Privacy@customerservice.nsw.gov.au

Access to information

You may also contact NSW Department of Customer Service if you have any questions about this privacy notice.  

Background  

Personal information   

Personal information is any information or an opinion about an individual whose identity is apparent or can reasonably be ascertained.  

Health information 

Health information is a specific type of ‘personal information’ which may include information about your physical or mental health or disability. It includes information you provide to a health organisation, information about any health services you receive or have received in the past, and certain organ donation and genetic information.  

Privacy and Personal Information Protection Act 1998  

NSW Government Agencies must comply with the Information Protection Principles (IPPs), which are outlined in the Privacy and Personal Information Protection Act 1998 (PPIP Act). These regulate the collection, storage, use and disclosure of personal information held by Government Agencies.  

Health Records and Information Privacy Act 2002 

NSW Government Agencies, public and private health organisations and providers and large businesses that hold health information must comply with the Health Privacy Principles (HPPs), which are outlined in the Health Records and Information Privacy Act 2002 (HRIP Act). These regulate the collection, storage, use and disclosure of health information.  
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