The impacts of identity theft

It’s important to seek support for the mental health impacts of identity theft. Scams and breaches can cause acute emotional distress, with victims often feeling vulnerable, betrayed and depressed.

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What identity theft does to victims

If you’ve been the victim of identity theft, you might find you’re suffering emotionally, feeling violated, vulnerable, betrayed, and powerless. This distress can lead to grief, intense anger, or even rage if not addressed. Some people find their relationships and ability to work are also affected.

You might be experiencing self-blame, shame, social isolation, and depression, particularly if you’ve lost a significant amount of money. That’s why it’s vital to look after your mental health following identity theft.

Don’t be alone - support is waiting for you

We’re here to help you recover your identity and protect yourself against further damage.

It’s important to talk about and find ongoing support for the mental health impacts of identity theft. Contact one of the organisations below to start a conversation.

Domestic, family and sexual violence

Support for people affected by domestic, family or sexual violence

Phone: 1800 656 463

Child Protection Hotline: ‍13 21 11

More information https://dcj.nsw.gov.au/children-and-families/family-domestic-and-sexual-violence.html

Beyond Blue

Mental health information and support        

Call a counsellor: 1300 224 636

Chat online https://www.beyondblue.org.au/support-service/chat      

Email support https://www.beyondblue.org.au/support-service/email

Kids helpline

Support for young people for any reason

Phone: 1800 55 1800

WebChat counselling https://kidshelpline.com.au/get-help/webchat-counselling 

Email counselling https://kidshelpline.com.au/get-help/email-counselling/

Lifeline

Mental health information and support

Phone: 13 11 14

Text support https://www.lifeline.org.au/crisis-text/    

Chat online https://www.lifeline.org.au/crisis-chat/

Suicide Call Back Service

Support for people affected by suicide        

Phone: 1300 659 467

Chat online https://www.suicidecallbackservice.org.au/

ID Care

Support for all other states and territories (Australia-wide).

Get help form https://www.idcare.org/contact/get-help

[It was] reassuring that there were options available to help protect the personal docs stolen, being used for ongoing theft. Felt re-empowering after being robbed and vulnerable.

Anonymous, victim who had their wallet and phone stolen

Contact ID Support NSW

If you believe your personal information has been stolen, used, or accessed without your knowledge or consent, our advisors can simplify the process and guide you through protecting your identity, accounts, and devices.

Contact form

Once you send us a request, we’ll do our best to reply within one business day.

Call ID Support

Call our advisors on 1800 001 040 Monday to Friday between 9am and 5pm (Sydney time).

Interpreter services are available on request.

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