Understand your options for unpaid strata levies
If you’re finding it hard to pay the strata levies on your apartment, townhouse or villa, acting early will give you more options to get back on track.
Watch our video to find out what steps you can take.
Your essential guide to living in strata
We've launched a new guide to help strata property owners and prospective buyers make sense of how strata works in NSW.
Find information on essential topics like by-laws, financial obligations, renovating your property, and how to resolve issues.
Living in strata
Swipe through the topics below or see all living in strata topics
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Renovation rules
Understand what approvals you need, if any, before making changes to your property and learn how to get those approvals.
Examples include flooring, kitchens and bathrooms, walls and ceilings, and light fittings.
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Owning a pet
Understand when pets are allowed and the rules that determine when a landlord or owners corporation can say no.
Examples includes: can an owners corporation or landlord stop me from owning a pet, can I be asked to leave because of my pet?
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Repairs and maintenance
Learn who is responsible for repairs and maintenance and how to request them.
Examples include electricity and water, leaking showers and taps, mould, carpets, walls and ceilings, light fixtures, and balconies.
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Strata by-laws
Understand the strata by-laws where you live, how to change them, and what to do if there's a breach of the by-laws in your strata scheme.
Common by-laws include rules about pets, smoking, short-term rental accommodation (like Airbnb), parking and noise.
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Parking rules
Understand the rules that determine where people can park and how to change them.
Includes residents parking, visitor and emergency parking, what to do if someone is parking in your spot.
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Abandoned goods
Understand the rules that allow owners corporations to remove items believed to be abandoned, and how.
Examples include when left behind by residents after moving out or when a non-resident dumps something on common property.
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Noise
How to manage and resolve noise related issues when living in strata.
Examples include what makes an unacceptable level of noise, appropriate steps to take and how to escalate if issues persist.
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Strata meetings
Owners hold 'annual general meetings' once a year, as well as 'general meetings' when needed. Learn more about these meetings and why you should be involved.
Examples of decisions made include finances and insurance, building defects and maintenance, changes to rules.
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Budgets and finances
Understand how levies are used to pay for the update of the complex.
Examples include repairs and maintenance, administrative costs, and capital works.
Serving on a strata committee
Swipe through the topics below or see all serving on a strata committee topics.
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Strata scheme annual reporting
Find out what strata schemes need to do.
Includes step by step instructions for strata committees and managers to complete their reporting annually.
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How to run a strata meeting
A step by step guide to help you run a strata meeting.
Includes who can and should attend, notice periods, documents, agendas, minutes and voting, resolving disputes.
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Finances and insurance
How to manage the finances of your strata scheme and advice on insurance.
Includes strata levies, how are they calculated, and what to do if an owner is late with payments. Also includes the mandatory insurance you must have, what it covers, and optional insurance you might wish to include.
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Record keeping
Learn about the strata roll, and the record keeping requirements that a strata committee and others must follow.
Includes the types of records that must be kept, for how long, and by who.
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Strata managers and other workers
How to appoint or change managing agents or building managers, and how to hire other workers.
Includes what to look for in a strata manager or building manager, or any other worker such as a tradie, and the process to appoint or change.
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Safety rules for common property
Understand the rules all strata schemes must follow to manage the safety of residents and any workers maintaining the shared property.
Includes windows and fire safety, trip hazards and signage, pools and gyms, gardens and pesticides.
Changes to strata laws
We're making changes to strata laws to help meet the needs of people who own or live in strata property in NSW.
New laws that require strata managers to disclose more information, more frequently to strata property owners are expected to start in early 2025.
This includes increased obligations when disclosing information such as connections with suppliers and developers, and commissions and training services they may receive.
Buying into strata
Strata properties come in a variety of forms, with apartments and townhouses the most common. But they also exist in commercial property, serviced apartments, retirement villages.
If you buy into strata, not only own your property, but you also share the ownership of common property such as gardens, fencing, pools and elevators.
As an owner, you become a member of the owner’s corporation, which has responsibility for making key decisions on how your strata runs. There are also ongoing levies you must pay.
Who's who in strata
Understand the difference between strata managers and building managers, and owners corporations and strata committees.
Also includes definitions of the positions on strata committees, such as chairperson, secretary and treasurer.
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Help to resolve disagreements
Sometimes there are disagreements between owners or residents, or with the strata manager or another worker, like a building manager.
Most disputes or complaints can be resolved quickly and easily. But there's help available if it can't be.
Find out more
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