Case studies

These case studies bring to life the activity happening across NSW Government to embed a customer focused approach to services, programs and initiatives.


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Showing results 1 - 10 of 44 results
Case study
The Savings Finder helps NSW customers find and access more than 70 rebates and savings offered by NSW Government agencies to help ease their cost of living.
Case study
Making it easier for NSW business owners to get the support, information and tools they need to start, run and grow a business.
Case study
The Climate Smart Horticulture Pilot is increasing resilience to climate change through digital agriculture technologies.
Case study
Service NSW is trialling Quiet Hour in select service centres to make it easier for customers who have trouble with sensory regulation or prefer a quieter environment.
Case study
The Women’s Financial Toolkit has brought together free and trusted online resources to help women find reliable information on money and finance matters.
Case study
The Rural Access Gap is making significant strides in closing the digital divide between rural and metropolitan schools.
Case study
The Digital Seniors Card provides anyone aged 60 or over living in NSW with access to discounts and rebates from a range of service providers and businesses.
Case study
The Taxi Transport Subsidy Scheme makes it easier for customers with disability to get around and go about their daily lives.
Case study
The Return to Work Program helps equip women with the information, technology and financial support they need to get back into the workforce.
Case study
Women’s Economic Opportunities Review supports women to enter, re-enter and stay in the workforce, improving their economic security and wellbeing.
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