Latest blog updates
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As 2024 comes to a close, we take a closer look at the search trends, milestones, and insights that defined the…
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NSW Government Digital Channels uses Google Analytics 360 data to help inform and improve our website. Find out…
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Discover how the OneCX Program transformed the digital experience in 2024, enhancing accessibility, innovation…
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From our early beginnings to evolving into an all-of-government digital program, the OneCX Program is…
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How do we create exceptional user experiences (UX) that meet customers’ needs? Through research, we uncover who…
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Automation driven content recommendations on nsw.gov.au’s topic and subtopic pages are streamlining access to…
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A new youth section offers a centralised starting point for young people in need of information and support.…
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A new hub has launched to help seniors find savings to fight cost of living pressures, while also bringing…
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With the OneCX Program Privacy Framework, we strive to uphold the privacy expectations of our customers and…
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As generative Artificial Intelligence (AI) continues to rise, we’ve been exploring ways to adopt these…