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The NSW Government social team uses good content to tackle complacency towards COVID Safe behaviours.
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Cross-agency cooperation and effective communication were key to the NSW Government’s COVID-19 response.
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For the last year our training approach has been based solely in a remote learning environment. The focus has…
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A connected, customer-centric and innovative communications strategy helped businesses comply with COVID Safe…
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Maria Leonardis is the DCS Digital Channel’s team Content Manager. Here, she…
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A customer-centric government is one that recognises its citizens as customers, puts them at the centre of…
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Charissa Ramirez is a user-experience coordinator at the NSW Department of Customer Service. She is part of a…
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Working with customer mindsets is an alternative to persona-based content design. A customer mindset approach…
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Usability testing is a way to evaluate a product or product feature by testing it on users. We do this by…
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In April 2020, the Department of Customer Service (DCS) website was one of the first to be consolidated into…