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The main role of a Business Analyst (BA) is to help improve an organisation’s way of doing business and…
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The NSW Government Digital Channels Search and Personalisation team has been exploring location-based…
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Not sure how to run a website content audit? These steps will help guide you through the process, to check how…
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The NSW Grandparents Day campaign page found a new home on nsw.gov.au, as part of the OneCX program and the NSW…
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As 2021 draws to a close, it’s a wonderful opportunity to reflect upon the year that was, to take stock of…
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Listening to our customer’s experience of nsw.gov.au, is vital for continuous improvement and the ongoing work…
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The NSW Digital Channels Quality Assurance team is leveraging AI (artificial intelligence) technology to reduce…
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In this guest post, Marie Ashworth (Program Officer, Engagement) talks to us about her recent experience within…
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There has never been a more important time for government to present data openly and clearly to inform and…
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Have Your Say (or HYS) is a centralised hub on nsw.gov.au. HYS allows the public to provide feedback on current…