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The NSW Digital Channels Quality Assurance team is leveraging AI (artificial intelligence) technology to reduce…
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In this guest post, Marie Ashworth (Program Officer, Engagement) talks to us about her recent experience within…
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There has never been a more important time for government to present data openly and clearly to inform and…
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For the last year our training approach has been based solely in a remote learning environment. The focus has…
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Maria Leonardis is the DCS Digital Channel’s team Content Manager. Here, she…
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A customer-centric government is one that recognises its citizens as customers, puts them at the centre of…
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Charissa Ramirez is a user-experience coordinator at the NSW Department of Customer Service. She is part of a…
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Working with customer mindsets is an alternative to persona-based content design. A customer mindset approach…
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Usability testing is a way to evaluate a product or product feature by testing it on users. We do this by…
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Effective training makes learners more efficient. It increases productivity and in-house capability, leading to…