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![Artificial intelligence](/sites/default/files/styles/card_s_x1/public/2024-02/1_blog%20thumbnail%20%281%29.png?h=03bc3e60&itok=UfjTzU-b)
As generative Artificial Intelligence (AI) continues to rise, we’ve been exploring ways to adopt these…
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With the OneCX Program Privacy Framework, we strive to uphold the privacy expectations of our customers and…
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How you can continuously improve whilst being agile. Tips and examples from the OneCX Program.
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The reading level of text is an important factor in accessibility. By making your content easy to read and…
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![Jibran and Nathan at DrupalSouth 2023 ceremony](/sites/default/files/styles/card_s_x1/public/2023-05/DrupalSouth%202023%20ceremony%20-%20Jibran%20and%20Simon.png?h=c2029e43&itok=nFRfOfhm)
nsw.gov.au was named the inaugural winner in the Government and Best in Show categories at the DrupalSouth…
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![Customer Service staff on video call](/sites/default/files/styles/card_s_x1/public/2023-03/220714_NSW%20Service%20Customer_01_0346.jpg?h=31a53609&itok=Xb9Dq1ow)
NSW Government agencies who have migrated content to nsw.gov.au have access to the Help Hub, our dedicated…
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![Woman working at laptop](/sites/default/files/styles/card_s_x1/public/2023-02/Woman-reading-laptop.jpg?h=119335f7&itok=4Mch8LpI)
Accessibility benefits everyone – here’s how the OneCX Program is making it a priority on nsw.gov.au
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![Man writing on a post-it note, stuck on a large whiteboard](/sites/default/files/styles/card_s_x1/public/2022-12/card%20image.jpg?h=92f6fc8d&itok=oVj5y64T)
The OneCX program is transforming the digital customer experience, by building nsw.gov.au as the single source…
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![An SES boat delivering supplies to flood-stricken communities](/sites/default/files/styles/card_s_x1/public/2022-10/flood%20ses.jpg?h=e5c03949&itok=TZ39NEau)
When a natural disaster strikes, customer expectations of government assistance become a major focus. Read how…
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![Female worker on a zoom call](/sites/default/files/styles/card_s_x1/public/2022-10/GettyImages-1350649363.jpg?h=119335f7&itok=4HoHK15p)
The OneCX program is a major digital transformation project for NSW Government. Meaningful engagement with…