Contact us

Contact the NSW Government Social Team at the Department of Customer Service for advice on social media. 

The Social Media Guidelines are constantly evolving, just like the platforms that we work on.  Please let us know if you have a suggestion or update to the Guidelines. Contact us using the form below.

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Privacy Collection Notice

Your personal information will only be used for the purpose you are providing it in this form. Please read the privacy collection notice for more information about how we handle your information.

You are providing this personal information so that the NSW Department of Customer Service can process your request.  

This information will only be used for seeking social media guidance and for directly related actions arising from that request.  

The NSW Department of Customer Service will not disclose your personal information to anybody else unless required or authorised by law, such as by court order. 

The NSW Department of Customer Service will store and protect your personal information until the enquiry or purpose of contact has concluded. Subject to any other legal requirements regarding information retention, your information may be retained for 10 days. You may opt-in to be placed on mailing lists, newsletters or other recurring communications forums. If you do, your information will be used for this purpose and stored until you chose to opt-out.  

More information 

This privacy notice applies only to the information you are providing in this form. If you would like to know more about how the NSW Department of Customer Service meets its regulatory obligations in collecting, using, sharing and storing personal information, you can read the complete Privacy Policy and Plan at https://www.nsw.gov.au/nsw-government/privacy-statement.

You have the right to access your personal information held by the NSW Department of Customer Service, without excessive delay or expense. You also have the right to have your personal information corrected if it is inaccurate or out-of-date.  

If you would like to access or correct your personal information, please contact below: 

Privacy Team

Department of Customer Services
2-24 Rawson Place
Sydney NSW 2000
Australia

Privacy@customerservice.nsw.gov.au

Access to information

You may also contact the NSW Department of Customer Service if you have any questions about this privacy notice. 

Background 

Personal information  

Personal information is any information or an opinion about an individual whose identity is apparent or can reasonably be ascertained. 

Privacy and Personal Information Protection Act 1998 

NSW Government Agencies must comply with the Information Protection Principles (IPPs), which are outlined in the Privacy and Personal Information Protection Act 1998 (PPIP Act). These regulate the collection, storage, use and disclosure of personal information held by Government Agencies. 
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