We want to hear your feedback on the mandatory rollout of facial recognition technology in NSW hotels and clubs.
In 2023, the NSW Government committed to mandating the use of facial recognition technology (FRT) in hotels and clubs with gaming machines to support exclusions by making it easier to identify excluded customers through automatic detection via FRT.
This technology will aid in the implementation of a statewide exclusion register and third-party exclusion scheme. FRT provides a more reliable method than manual detection, especially in crowded venues, by automatically identifying excluded individuals as they enter a venue or gaming room.
Your feedback will inform ongoing work of the NSW Government and will assist us in determining the best way to implement mandatory FRT.
We are seeking feedback from the community and industry on the proposed policy approach, and several key issues covered in the Consultation Paper.
Tell us what you think
Provide your feedback by uploading a submission or completing the survey below by 11:59pm Friday 28 March 2025.
You may wish to refer to the review questions on page 15 and 16 of the Consultation Paper and in the survey below, to help you prepare your written submission.
