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Customer service message: MyServiceNSW Account
Multi-factor authentication will soon be required for all MyServiceNSW Accounts. For help, go to our MFA set up guide.

Apply for the NSW Family Energy Rebate (retail customers)

Eligibility and application details for an electricity bill rebate for retail customers with dependent children. 

National Energy Bill Relief

Most households will receive their bill relief payment of up to $300 automatically from their electricity provider in quarterly instalments of $75 on their electricity bill from 31 July 2024.

Learn more

Introduction

The NSW Family Energy Rebate helps people with dependent children pay their electricity bills.

The rebate is up to $250 per retail (on-market) household, per financial year.

If you are a retail (on-market) customer, you can apply for the NSW Family Energy Rebate online.

If you are an embedded network (on-supply) electricity customer, you may be eligible to apply for the NSW Family Energy Rebate (on supply customers).

Note: Embedded network (‘on-supply') means your electricity is supplied by an embedded network – such as in a residential community, retirement village or strata scheme – and you receive your electricity bill or invoice from the strata manager or community/village operator. If you’re not sure whether you're an on-supply customer, contact the electricity provider named on your electricity bill.

Eligibility

You may be eligible if you live in NSW and all of the following apply:

  • you have an electricity account for your home in NSW
  • you're the account holder (the account and bill must be in your name)
  • you received the Family Tax Benefit in the 2023–24 financial year and you have:
    • lodged your tax return for the 2023–24 financial year with the Australian Tax Office (ATO), and
    • finalised your entitlement to the Family Tax Benefit payments with Centrelink.

What you need

  • the confirmation letter from Services Australia that your Family Tax Benefit has been finalised for the last financial year
  • your Services Australia Customer Reference Number (CRN)
  • your energy account details.

Note: Services Australia cannot finalise your Family Tax Benefit until your tax return has been lodged. If you did not need to lodge a tax return, you need to notify Services Australia.

How to apply

  1. Check the eligibility requirements.
  2. Select the 'Apply online' button.
  3. Complete and submit your application.

You'll receive a confirmation email with details on what happens next.

If you're unable to apply online:

  1. Download and complete the NSW Family Energy Rebate Application Form – PDF.
  2. Lodge your application by post to NSW Energy Rebates, PO Box 435, Parramatta NSW 2124.

More information

  • If your energy retailer is not listed in the online form, you'll need to download and complete the NSW Family Energy Rebate Application Form – PDF and lodge by post.
  • Retail customers receive the rebate as a lump-sum payment of $250 (or $30 if you are also eligible to receive the NSW Low Income Household Rebate) credited to your energy bill.
  • You can only receive the rebate for your principal place of residence.
  • A household can only receive one NSW Family Energy Rebate each financial year.

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Last updated: 9 August 2024