Who can use the EAN?
Any NSW Government team who is looking for project support can utilise the EAN. Inquiries should come from those with delegated authority to engage a project. We ask that you explore support options within your agency before reaching out to us.
What services does the EAN provide?
Please see the information under ‘how we can help you’ at the top of this page, for the list of services currently available through the EAN. If the support you’re after isn’t listed, or if you’re unsure about the support your project needs, reach out to us via the online inquiry form to allow us to better understand your needs.
Does the EAN have capacity to help with my project?
The EAN is in establishment phase, so we are starting small – but we are growing. The level of support our partners can provide depends on the type of project you need assistance with, as well as the capacity of the partner team at the time of your request.
How does the EAN support clients when there is no internal capacity?
If an expert partner has no capacity to deliver a project, they may still be able to provide you with some upfront advice on how best to scope your project. In addition, the team at the Premier’s Department may be able to provide you with limited support, for example by working with you to test the scope of your project, or by connecting you with someone who has delivered a similar project.
Do I have to use the EAN?
Use of the EAN is voluntary.
At what stage should I contact the EAN?
To help us gauge the level and type of support you need for your project, it’s best to reach out to us as early as possible via our online inquiry form. That way, we can understand your project needs and identify if there is a potential partner quickly.
What costs are involved in using the EAN?
There is no fee to submit a project inquiry. Our expert partners usually offer their services under a cost-recovery model when a project is agreed. Fees are negotiated directly with partners.
Can I access expert partners directly, or do I have to go through the EAN?
We encourage you to submit your project inquiry through the EAN, as it helps us to understand demand and supply for these services across the public sector. Some of our expert partner teams have established referral pathways already, so if you have an existing relationship with a particular partner, you may continue to engage with them directly.
How do I submit a project inquiry?
It’s easy – just use our online inquiry form. A member of the EAN team will be in contact within two business days.
I’ve submitted an inquiry. What happens next?
A member of the EAN team will be in touch shortly. We will work with you to clarify the high-level scope and timeframe of your project and then determine if there is an expert partner that can support you.
I submitted an inquiry and haven’t heard back. Who can I contact?
We aim to respond to all inquiries within two business days. You may contact us via the EAN email if you haven’t heard back from us within this time. If this is a new inquiry, please fill out the online inquiry form as this will help us assess your needs.
How will the EAN prioritise client inquiries?
We have a set of prioritisation principles to help ensure projects supported by the EAN are aligned with the Government’s priorities, as well as the expertise and availability of the partners at the time of your project request.
