Contact Transport for NSW by phone
Road contacts
General
All roads related enquiries including vehicle licensing, registration and tolling.
Monday - Friday
7:00am - 7:00pm
Information on traffic incidents, road closures and special events. You can also get up-to-the-minute information for NSW at livetraffic.com.
Roads related general enquiries for international callers.
Monday - Friday
7:00am - 7:00pm
Contact Vehicle Technical Enquiries for the following issues:
- Authorised Inspection Scheme rules for light and heavy vehicles
- NSW registration requirements for importing vehicles
- vehicle modification enquiries
- registration requirements (Vehicle Standards)
- information on building light trailers.
Monday - Friday
8.30am - 4.22pm
Tolling
Contact E-Toll for:
- all E-Toll enquiries
- to find out more about E-Toll
- to create an E-Toll account.
Monday - Friday
7am - 7pm
Saturday
8:30am - 12:30pm
Residents of NSW are able to claim back the value of tolls (excluding GST) paid while using privately registered vehicles on the M5 South Western motorway.
Monday - Friday
8:00am - 5:00pm
Traffic and safety
24 hour assistance is available for the following issues:
- traffic incidents - crashes
- road conditions - delays, breakdowns, flooding, debris
- vehicles parked on clearways
- traffic signal faults
- damaged traffic signs, potholes, or other road conditions
Contact the Camera Enquiry Line for enquiries about any camera program - speed, red light, mobile, average speed, mobile phone or bus lane.
Monday - Friday
8:30am - 4:30pm
Heavy vehicles
Information on how to obtain oversize or overmass permits.
Monday - Friday
8:30am - 4:30pm
(not available between 12pm and 2pm)
Contact the Heavy Vehicle Hotline to report a non-compliant heavy vehicle.
Monday - Friday
8:30am - 4:30pm
Contact the National Heavy Vehicle Regulator (NHVR) for the following:
- heavy vehicle access permits
- the Route Planner tool
- the Heavy Vehicle National Law and Regulations
- mass dimension and loading requirements
- log book enquires.
Monday - Friday
7:00am - 5:00pm
Maritime contacts
Contact Roads and Waterways - Transport for NSW for all maritime related enquiries including vessel licensing, registration, moorings and more.
Monday - Friday
8:30am - 5:30pm
Saturday - Sunday
8:30am - 4:30pm
24 hour assistance for ferry routes, timetables and disruption information.
24 hour assistance with service difficulties and emergencies.
Illegal fishing activity should be reported to your local fisheries office.
Contact Fisheries Information for general enquiries.
For 24 hour assistance, contact Fisherman's Watch: 1800 043 536.
The Australian Maritime Safety Authority can be contacted regarding :
- ship operations and qualifications
- domestic commercial vessels
- general enquiries.
Monday - Friday
8:30am - 5:00pm
(excluding national public holidays)
For calls from outside Australia
The Australian Maritime Safety Authority is responsible for distress beacon registration and Maritime Mobile Service Identity (MMSI) enquiries.
Monday - Friday
9:00am - 5:00pm
- For wharf maintenance and cleaning issues. email: Wharves@rms.nsw.gov.au
- For aids to navigation, email: assetservices@rms.nsw.gov.au
Emergency contacts
NSW Police Marine Area Command provide 24 hour assistance for marine related crime.
Contact the Australian Maritime Safety Authority for 24 hour assistance with maritime search and rescue services.
1800 641 792 or
The Australian Maritime Safety Authority work with Airservices Australia to provide 24 hour assistance with aviation search and rescue services.
1800 815 257 or
Other contacts
Assistance with:
- trip planning. Opal card, lost property
- vehicle registration, licence renewals, Service NSW centres
- passenger levies, industry portals, safety standards.
To report suspected wrongdoing, fraudulent, illegal or unethical behaviour by a Transport for NSW employee, contractor or those we do business with, contact the Transport Speak Up team.
Email: transportspeakup@coreintegrity.com.au
Phone: 1800 814 813
Post: PO BOX 730, Milsons Point NSW 1565
Order printed road safety publications from our print partner, Finsbury Green. https://shout.finsbury.com.au/nswroadsafety
24 hours assistance for all Transport for NSW media enquiries.